PPCGeeks - Sprint agreed to swap my Mogul for a Touch

Quote:

Originally Posted by willysp (Post 112966)

I sent Sprint an email last night asking to return my Mogul because of unacceptable BT performance, and said I'd consider a swap for a Touch. (I've had the Mogul since July)

Just got a response from Sprint - they agreed to swap!

I'd have to pay any price difference (which is fine - I basically paid full price for the Mogul). They asked me to respond within 3-5 days, then they'll order me a Touch and send a return kit for the Mogul.

I'm not sure what I'm going to do. Factors in my decision:

- I'm not convinced that Sprint & HTC can fix the Mogul BT; I still suspect a basic HW flaw (some work, some don't; seems like thin design margins)
- I AM convinced that the Mogul will never have more memory :=)
- I'd miss the Mogul keyboard, but I really don't do much SMS and email from it anyway
- I suspect the Touch will have more penetration in the market (yes, I know, business versus consumer focus); therefore more support
- I think the Touch may have more hacker support long term
- I'm ready for a new toy!

Anyway, I need to see and play with the Touch tomorrow the 4th in a store. I suspect I'll love the form factor. Assuming the soft keyboard is usable, and BT works (I'll take my favorite headset), I'll most likely go with the Touch.

Wassup,

I sent them an e-mail as well before the release of the Touch and was promised a replacement weeks ago; (since 9/27) they said the phone was sent out (another Mogul).
The phone was suppossedly ordered on 9/28 and I know an attempt was made because I rec'd a temp credit on my account that expired on 10/28.

After trying to track the shipment to no avail, I e-mailed ecare again, explaining that I never received the replacement and since the Mogul was experiencing More problems after the 2.16 update, I wrote back and accepted the offer to get a different phone, which happened to be the Touch scheduled to be launched on the 4th ( A FEW DAYS AWAY)

The rep wrote back saying that the Touch will be sent as soon as it launches, just e-mail us back and it will be shipped out. That is what I did at 2am Nov 4th...

I rec'd a confirmation e-mail stating the phone had been sent and I'd receive it in 3-5 days. I DIDN'T BELIEVE THEM sooooooo...

I e-mailed them this morning asking for a confirmation or tracking number to ease my doubts about the shipment and sure enough... I was sent the following e-mail...

Dear (so & so),

Thank you for your reply.

I am sorry to share with you that HTC Touch is not available in our warehouse till date. Therefore, it is not possible for us to provide order or tracking number now.

Your patience and understanding is highly appreciated in this regard. At times we do require co-operation from valued customers like you.

We value your business and always look forward to the opportunity to provide you excellent service now and in the future. Thank you and have a great day!

E-Care
Sprint
"Where our customers come first!"

Well, I'm good and pissed at this point and so I call Sprint and ask for retention. I explained the situation and the run around that I experienced and she was such a help. Since my account reflected the "2" credits that proved I was expecting a replacement, she went ahead and processed it from her end and she gave me her rep ID as a reference. She said I can call back tomorrow and a tracking number should be generated. She assured me that the order is set and ready to go and also gave me a $50 credit towards my next bill!.

Good Luck to you dealing with ecare because they claim they have no HTC Touch phones in stock... I'll keep you posted on my progress. : )

p.s: I Plan to keep booth phones anyway, out of love for my Mogul & hopes that a Banging ROM will soon surface; not to mention, I bought that Seidio case & Holster for $54 bucks..hehehe