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Thank you for contacting Sprint. I apologize for the inconvenience caused due to the defective PCS Phone.
You are requested to contact us at 877-775-4886 to get the return kit. You will be required to call us at 800-777-4681 so that a new phone can be sent. We have a dedicated team of specialists specialized to handle concerns such as yours. I am sure your issue would be resolved as per your satisfaction.
We thank you for contacting us.
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Sucks that you guys are getting it resolved through email. I'm going to have to wait on hold :/
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