Changed to Omnia 2

[willywonkaisrsh]

Originally Posted by johncal

Call back, explain the situation and ask for a manager. Tell them you know of at least 2 people that have gotten swap outs. Ask the manger for his/her name and tell them if they don't do it you'll be looking for another carrier. Always works for me.

I dunno man. For me, I think it will just be easier for me to sell and buy something else.

[johncal]

Originally Posted by willywonkaisrsh

I dunno man. For me, I think it will just be easier for me to sell and buy something else.

NEVER give up.....

[gcianc]

Originally Posted by johncal

NEVER give up.....

you sound like a tool now. Not everyone has countless HOURS to waste at corporate Verizon stores. Maybe some stores in nowhereville will allow an exchange to O2 just by asking... but again it's totally unrealistic to think it is likely.

on a better note my last imagio (refurb/replacement) has a 6/2010 build date vs several priors all dated 11/2009 or 12/2009 and the buttons have a slightly different feel than my other imagios. maybe it's just because none broke in 3-4 weeks LOL.

[willywonkaisrsh]

Originally Posted by gcianc

you sound like a tool now. Not everyone has countless HOURS to waste at corporate Verizon stores. Maybe some stores in nowhereville will allow an exchange to O2 just by asking... but again it's totally unrealistic to think it is likely.

on a better note my last imagio (refurb/replacement) has a 6/2010 build date vs several priors all dated 11/2009 or 12/2009 and the buttons have a slightly different feel than my other imagios. maybe it's just because none broke in 3-4 weeks LOL.

I wouldnt call him a tool but I do agree that Im not going to waste anymore time with those Verizon bastards. Also, how do you check the build date?

[gcianc]

Originally Posted by willywonkaisrsh

I wouldnt call him a tool but I do agree that Im not going to waste anymore time with those Verizon bastards. Also, how do you check the build date?

sticker in the battery compartment after you remove the battery.

[bawaji]

Or, dial ##778, click on View and see the Manufacturers Date near the bottom of the resulting list.

[Robin24k]

First rule...never go to a store to do this. Always call customer service on the phone. They are able to do more and are trained better than reps in stores.

[johncal]

Well, the "TOOL" here has had a great Omnia 2 for a month now and all I can say is that it's a much better phone that the Imagio.

I guess I'd rather be a tool, have my O2, and at least not sit around whine about how nothing can be done with a phone that has an obvious design defect. At least that's my take on it. Flame away.....

[johncal]

Originally Posted by Robin24k

First rule...never go to a store to do this. Always call customer service on the phone. They are able to do more and are trained better than reps in stores.

I agree 100%

[gcianc]

The blind leading the blind.

FYI when you call VZW customer service you'll get the good cop / bad cop routine. First they'll seem to placate you and appear willing to oblige then when you think you're satisfied they will transfer your case to tech where you start again at step-1 with the bad cop. You see this is where the decision is actually made and these people are trained to politely beat you down without care or mercy.

Going into the VZW store is a better tactic actually especially if the phones are in stock. The store managers have more wiggle room actually. Still not much but more than calling 611.