Changed to Omnia 2

[Robin24k]

First rule...never go to a store to do this. Always call customer service on the phone. They are able to do more and are trained better than reps in stores.

[johncal]

Originally Posted by Robin24k

First rule...never go to a store to do this. Always call customer service on the phone. They are able to do more and are trained better than reps in stores.

I agree 100%

[johncal]

Well, the "TOOL" here has had a great Omnia 2 for a month now and all I can say is that it's a much better phone that the Imagio.

I guess I'd rather be a tool, have my O2, and at least not sit around whine about how nothing can be done with a phone that has an obvious design defect. At least that's my take on it. Flame away.....

[gcianc]

The blind leading the blind.

FYI when you call VZW customer service you'll get the good cop / bad cop routine. First they'll seem to placate you and appear willing to oblige then when you think you're satisfied they will transfer your case to tech where you start again at step-1 with the bad cop. You see this is where the decision is actually made and these people are trained to politely beat you down without care or mercy.

Going into the VZW store is a better tactic actually especially if the phones are in stock. The store managers have more wiggle room actually. Still not much but more than calling 611.

[johncal]

Originally Posted by gcianc

The blind leading the blind.

FYI when you call VZW customer service you'll get the good cop / bad cop routine. First they'll seem to placate you and appear willing to oblige then when you think you're satisfied they will transfer your case to tech where you start again at step-1 with the bad cop. You see this is where the decision is actually made and these people are trained to politely beat you down without care or mercy.

Going into the VZW store is a better tactic actually especially if the phones are in stock. The store managers have more wiggle room actually. Still not much but more than calling 611.

Look, You have no idea what's going on. First, the techs only make the decision that your phone needs to be replaced. To say that the techs actually decide what to do about what phone you get is absurd.

Also, store managers do NOT have more wiggle room. Many times they have to call the regional managers to get approval to swap to something different.... and of course, they keep certified like new replacements there all the time. You're dreaming. Fact is you're making things up as you go and it's becoming more and more obvious. However, I'm done responding to this crap because indeed I did get a different phone and have gotten a different type 3 times in the past. You can agrue all you want but it doesn't change the facts.

All I'm doing is telling these guys they DO have a way to get out of their crappy Imagios. They can either try my advice or get nothing as you would lead them to believe.

[gcianc]

Originally Posted by johncal

Look, You have no idea what's going on. First, the techs only make the decision that your phone needs to be replaced. To say that the techs actually decide what to do about what phone you get is absurd.

Wrong again. You're batting 1.000 in that dept.

Originally Posted by johncal

Also, store managers do NOT have more wiggle room. Many times they have to call the regional managers to get approval to swap to something different.... and of course, they keep certified like new replacements there all the time. You're dreaming. Fact is you're making things up as you go and it's becoming more and more obvious. However, I'm done responding to this crap because indeed I did get a different phone and have gotten a different type 3 times in the past. You can agrue all you want but it doesn't change the facts.

Wrong again. I've seen this first hand.

Originally Posted by johncal

All I'm doing is telling these guys they DO have a way to get out of their crappy Imagios. They can either try my advice or get nothing as you would lead them to believe.

Wrong yet again. Many have tried your "i'm a blind nut and tripped over a nut" method. If what you posted works without paying $ or extending contracts you just got very lucky and someone made a mistake.