Dust in Screen? - Page 2

**tokuzumi** · #11 (**permalink**) 10-23-2009, 11:14 AM

No dust I have seen yet.

mobstaj · #12 (**permalink**) 10-26-2009, 09:03 PM

Well I got my second replacement at the local sprint store today. Inspected the screen like a hawk while power was off and there was no dust. I went back to work and now there are 2 specs of dust near the upper left of the screen behind the glass. Nowhere near the amount of dust my traded in phone had but that phone too started out with just a few specs and over the course of a week that turned into dozens of specs. Can't imagine what that would look like in 2 years. I'll keep an eye on these 2 specs; if they multiply at all, this one is going back again. Sheesh... I've had 4 htc phones in the past and have never had this problem. I wonder if they are just unexperienced with the glass capacitive screens.

Can't believe there aren't more people on these forums with the same problem. I've always kept my phones with no case in my pocket. I mean, that's what they are designed for right?

mobstaj · #13 (**permalink**) 10-27-2009, 07:33 PM

Now the local sprint reps are saying that the defect I'm experiencing is cosmetic and therefore they won't replace my phone again. They said there's nothing they can do because t I work in a dusty environment..Haha. I reiterated that I've had 4 htc phones before which I carried in my pocket and never had the problem.

Yesterday I had no dust. Today I have two large particles near the top left of the screen (one looks like a hair and can be seen on white background) and two on the top right edge. I know this will continue to increase as it did the last time. That's 2 for 2 dusty phones.

I called HTC after talking to the sprint rep and he said that this is a known issue with phones coming from the factory and they are working on a solution. He couldn't tell me if this is covered under warranty or not but said he would be calling me back soon. I promptly called the sprint rep to let him know that this problem has been noted by HTC.

I would urge anyone with this problem to call or write the HTC support hotline (accessible from the support section at htc.com) so that this issue is fixed and not forgotten. If you haven't noticed dust in your screen yet, keep vigilant. Given the fact that I'm 2 for 2 and others have been 3 for 3, there's a very high probability that your phone may have the problem and it just hasn't happened yet.

raziug · #14 (**permalink**) 10-28-2009, 04:56 PM

I now have a bunch of dust specs under the glass. Majority are on the bottom left and upper right. I have til the 9th to decide if I want to return it. I may just swap it for a bb for the wife, then keep her upgrade available til this is fixed......unless cdma hero is rooted by then.(i miss internet sharing on winmo).....wtf htc, you left a big a$$ gap just inviting the dust in, c'mon

Has anybody else tried the dyson method?

vblok0910 · #15 (**permalink**) 11-02-2009, 08:16 PM

I'm having the same issue I've already had a replacement. Went to the sprint store and there going to get me another one for the second time. They didn't have anymore in stock so i gotta go back tomorow.Some sprint reps I talk to say this a known issue some reps say "Every touch screen phone does that" To me thats a crock. I spoke with htc customer service and have a trouble ticket open for this. the rep said they are very aware of this issue and are going get back to me with a fix. So hopefully they will. SOMEHOW. I love this phone to much to give it up!!!!

Likwid · #16 (**permalink**) 11-02-2009, 09:02 PM

Wirelessly posted (Touch Pro 2: HTC-P4600/1.2 Opera/9.50 (Windows NT 5.1; U; en))

I should take a photo of my Q9... there's more dust under the screen than in the desert (ok maybe not that much but still)

Kirby692 · #17 (**permalink**) 11-03-2009, 10:17 AM

My first Hero did not have any dust issues, but the screen went screwy with 2 horizontal lines across it (see pic).

The replacement Hero is getting dusty, not super bad, but has some dust in the lower corners. Going to go back and exchange it again. Otherwise I love this phone!

I also seem to think the screen is different on the two I have had. Different in that the first one seemed to be recessed below the plastic bezel equally all the way around the screen, whereas the new "dusty" one the bottom corners are at least sitting flush with the plastic bezel.

fullgrown · #18 (**permalink**) 11-04-2009, 03:15 PM

for me, i got 2 little water spots on the bottom left corner of my screen. i guess i put too much water when i was put on the screen protector. will BB or Sprint store exchange it for me?

spiritcrusher33 · #19 (**permalink**) 11-04-2009, 03:29 PM

god this reminds me of the moto q9c..that thing after 2 days had so much dust under the screen.. I just returned it..

Likwid · #20 (**permalink**) 11-04-2009, 04:01 PM

Wirelessly posted (Touch Pro 2: HTC-P4600/1.2 Opera/9.50 (Windows NT 5.1; U; en))

Quote:

Originally Posted by spiritcrusher33

god this reminds me of the moto q9c..that thing after 2 days had so much dust under the screen.. I just returned it..

lol yah, I had to look again, my Q9C has so much dust under the bottom right... I don't know how I tolerated that!