[mobstaj]

Now the local sprint reps are saying that the defect I'm experiencing is cosmetic and therefore they won't replace my phone again. They said there's nothing they can do because t I work in a dusty environment..Haha. I reiterated that I've had 4 htc phones before which I carried in my pocket and never had the problem.

Yesterday I had no dust. Today I have two large particles near the top left of the screen (one looks like a hair and can be seen on white background) and two on the top right edge. I know this will continue to increase as it did the last time. That's 2 for 2 dusty phones.

I called HTC after talking to the sprint rep and he said that this is a known issue with phones coming from the factory and they are working on a solution. He couldn't tell me if this is covered under warranty or not but said he would be calling me back soon. I promptly called the sprint rep to let him know that this problem has been noted by HTC.

I would urge anyone with this problem to call or write the HTC support hotline (accessible from the support section at htc.com) so that this issue is fixed and not forgotten. If you haven't noticed dust in your screen yet, keep vigilant. Given the fact that I'm 2 for 2 and others have been 3 for 3, there's a very high probability that your phone may have the problem and it just hasn't happened yet.