Dust in Screen?

[tokuzumi]

Monday will mark one month with the phone, and no dust yet. And I've gotten all kinds of dust on the phone. Drywall dust, mdf dust, etc. I have a silicone sleeve for the body of the phone, but nothing protecting the screen. I got a good one...

[Geniuz650]

I'm on my third Hero now as my first two got dust. This one looks better though as there is like no gap and it was manufactured 10/25/09 so hopefully they got it fixed by this batch of Hero's.

[fullgrown]

to get the Hero exchanged, did you guys have to insurance on the phone, or is it still covered under the 30 day?

[Geniuz650]

Originally Posted by fullgrown

to get the Hero exchanged, did you guys have to insurance on the phone, or is it still covered under the 30 day?

Covered under the 30 days.

[tj.iscool]

i have some dust under mines

[mobstaj]

Well I gave up on the Hero. Exchanged 3 phones at the Sprint store. The third time I exchanged they told me I couldn't exchange again and insisted that the dust issue is cosmetic. I pulled out my work blackberry which has been in the opposite pocket for the last year and showed them how it did not have any dust under the screen. They allowed me to trade for a Samsung moment. Have had that in my pocket for 2 days and no dust yet. I'm not expecting any dust for the life of this phone.

HTC has definitely fallen in the quality department. I've had 4 HTC phones in the past with no problems whatsoever, no exchanges required. All I can say is I'm glad I switched. The Moment is not quite as fancy as the Hero but it gets the job done smoother and faster. I'm enjoying not having to wait for the onscreen keyboard to catch up with my typing or for the screen to rotate when I flip the phone over. And its so nice not having to worry about the dust anymore.