Yup. the Hero is a piece of crap.

[MarcusInMD]

I have never needed the insurance with a phone...That is why I don't spend the money on it. And replacing these phones like once a year or two with a new one I can't say I will be doing it any time soon.

My son is happy now once again. I hope he has better luck with his third screen.



BTW, I have never really had any problems with the TP. Occasional stupid stuff...I had a chance to see a TP2 for the first time and I really liked it (especially the screen compared to the TP) except for the price. I think I will probably still wait for the EVO though. I need a bigger screen for my aging eyes.

[thacounty]

Originally Posted by sprintgirl

its not fraud if a) the rep made a mistake at the time of purchase (they accidentally didnt add tep when i requested it so i have been there) and b) if you are within 30 days of the replacement phone being added to the acct. u can add tep when u upgrade, put a new esn on the acct, get a replacement phone, have a paid repair at a tech center, open enrollment, or within 30 days of upgrade or new activation. not fraud. its not like i said hey insure your car and hire somebody to steal it. geez. also, with the new plan and all its features, often the contracts look like they dont have tep even though they do bcuz there is not enough room so the computer "hides" it.

A) You told him to say the rep made a mistake, not that one did.

B) It already has problems, can't add it now. If your car is already stolen you can't add insurance to it that would cover that. It is fraud.

[bradart]

Originally Posted by sprintgirl

its not fraud if a) the rep made a mistake at the time of purchase (they accidentally didnt add tep when i requested it so i have been there) and b) if you are within 30 days of the replacement phone being added to the acct. u can add tep when u upgrade, put a new esn on the acct, get a replacement phone, have a paid repair at a tech center, open enrollment, or within 30 days of upgrade or new activation. not fraud. its not like i said hey insure your car and hire somebody to steal it. geez. also, with the new plan and all its features, often the contracts look like they dont have tep even though they do bcuz there is not enough room so the computer "hides" it.

Yeah, pretty sure it was stated that none of those criteria applied, nor were these conditions referenced in your first post.

[sprintgirl]

Ok dude whatever...quit nitpicking everything i say. Geez. I don't ballbust you on every post. do you think i would really endorse fraud publicly?

[iviyth0s]

Originally Posted by sprintgirl

Ok dude whatever...quit nitpicking everything i say. Geez. I don't ballbust you on every post. do you think i would really endorse fraud publicly?

no?

[sprintgirl]

i assume that was a joke. so...lol.

seriously...no!

[kenny21]

Originally Posted by MarcusInMD

I drove an hour to a "local" repair store. The tech got the phone and replaced the screen....I was out in 15 minutes. No questions asked. Shame their phone support people don't know as much as a third party dealer!

Thanks everyone.

Honestly if that ever happens again its a very simple process to replace the digitizer yourself. I've done this myself for 3 for a TMobile Wing, TP, TP2, and recently a Hero that a friend found on the street. For the most part you can find any part on ebay for these phones and and they usually even give you the tools and step by step instructions too. I only suggest this if you don't have a warranty or TEP. Anyways its a great way to save cash and make sure the job gets done correctly

[thacounty]

Just to prove Bradarts point... I am quoting but I will be removing the useless stuff...

Originally Posted by sprintgirl

Check your contract to see if you have TEP. If you do not and are within your 30 days have sprint add it. If you do not and you are past your 30 days raise hell and get them to insure it. Say that is shows it on your copy of the contract and you asked them to add it but you went into the store and they said you don't have it.

1st, he said he didn't have it. Then you tell him to add it (after a problem has come up). If you raise hell to get them to insure it then you are doing this after a problem has risen, also lying and fraud. Then you tell him to lie, BLATANT insurance fraud.

Originally Posted by sprintgirl

Ok dude whatever...quit nitpicking everything i say. Geez. I don't ballbust you on every post. do you think i would really endorse fraud publicly?

This is not nitpicking, this is telling you not to say these things on this forum. Yes I do think you would endorse insurance fraud. You just did.

[bradart]

Originally Posted by sprintgirl

Ok dude whatever...quit nitpicking everything i say. Geez. I don't ballbust you on every post. do you think i would really endorse fraud publicly?

You don't ballbust me on every post because i typically introduce rational thought and valid ideas through legal means when i post.

[mbaseball3]

My son got one December 29th 2009. The screen started acting up about a month and half ago then all of a sudden stopped working all together. Sent it to HTC, they fixed it or exchanged it and he got the replacement last friday. This one did not even make it a week and the screen no longer responds to touch.



I have owned three HTC phones before this one and have beaten them to death without issues. My son takes meticulous care of this one and it's failed twice already.



I am thinking twice now about replacing my own TP with the new evo. Seems like HTC is going down hill in quality.

ill pay for shipping if you wanna send it to me I know its a sucky phone and all. I just hate all the rooting and modding and custom look and smooth operation from app to app. its so annoying. that's why ill take it off your hands for ya

Sent from my HERO200 using Tapatalk