Irritated!

[camscell]

So I've got an issue with the speaker on my EVO...

I went back to Radioshack they said call Sprint, sprint says call radioshack blah blah then I've got people lieing to me ect.. I'm really getting discouraged by Sprint's and Radioshack's motives here...I cannot get an answer from either company, it's like they are trying to get me to do this ring around untill the 30 days are up... So here I go with my 3rd trip to Radioshack if they tell me to go call Sprint again.. I'm going to embed this damn EVO into their wall... The phone is awesome, its just the speaker phone is junk, and the guy originally at RS told me the speaker phone shouldn't sound like that..

I'm just ranting and letting some steam off the lady @ Sprint pissed me off so fking bad... She told me the only thing she could do was cancel my service have me pay for everything then sell me another phone and plan over the phone.....

Or she told me to buy another EVO from her for 299.99 with 100 dollar mail in rebate, then take my phone back to radioshack and borrow a friends old phone untill they could get me an EVO to my door... I told her that she really was scaring me away as a customer... It's not my responsibility to find another phone to use while they are replacing a lemon.... I told her the phone works besides the speakerphone sucking totally and that I will use this phone untill they drop ship me a new one.... Didn't work... anyways

In my line of work I could not imagine doing this to someone... If I showed up on a job site and told a customer to deal with a leaking steam line until I felt like repairing it they'd run my ass off the job and find someone else to do it

[MidwestDrummer]

This is actually very simple. If you're still within your first 30 days, then it's Radio Shack's responsibility, in the event that it is just a manufacturer's defect, which it appears that it is. If it is outside of the first 30 days, then it's on Sprint.

If you're still within your first 30 days, then politely, but firmly explain to the Shack rep, that it is their responsibility to replace the device in the event of an equipment issue. If the rep continues to push back, then it's time to ask for a manager.

[camscell]

Right on thanks, I'm heading to Radioshack right now they can give me a new phone when they get their next shipment instead of selling it to a new customer... I think they just wanna throw this phone off the shelfs with sales not replacements

This is why you go to an independant SERVICING agent for your phones... I use allstar wireless grand rapids michigan over ten years now, walk in walk out new phone no questions no hassles...

[camscell]

I'm fifty miles from closet independent sprint place can't keep my area code ect

Sent from my Atari 4g

[camscell]

Problem solved radio shack replacing it when they get another one in

Sent from my Atari 4g

[PhyscoAssassinx]

Originally Posted by camscell

I'm going to embed this damn EVO into their wall...

[kenny21]

I had a similar experience over the phone earlier today. I called about my speaker making sure my insurance was in tact and she tells me that she can make me an appointment and then goes onto say " even with the insurance I may have to pay $150 to have it repaired at the store or I could buy a new one for $300." I told her are you frickin kidding me I've been a loyal Sprint customer for 12 years and that's how your treated. Nothing I tried worked and in the end all she could say is sorry can I make that appointment for you now. Guess i'll be fixing my own speaker

Sent from my PC36100 using Tapatalk

[clockcycle]

What does your speaker sound like? I found that if you press down the battery cover too much it causes static on the speaker. This may be caused by your cover and or skin if you have any installed.

-CC