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Re: Irritated!
This is actually very simple. If you're still within your first 30 days, then it's Radio Shack's responsibility, in the event that it is just a manufacturer's defect, which it appears that it is. If it is outside of the first 30 days, then it's on Sprint.
If you're still within your first 30 days, then politely, but firmly explain to the Shack rep, that it is their responsibility to replace the device in the event of an equipment issue. If the rep continues to push back, then it's time to ask for a manager.
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