[kenny21]

I had a similar experience over the phone earlier today. I called about my speaker making sure my insurance was in tact and she tells me that she can make me an appointment and then goes onto say " even with the insurance I may have to pay $150 to have it repaired at the store or I could buy a new one for $300." I told her are you frickin kidding me I've been a loyal Sprint customer for 12 years and that's how your treated. Nothing I tried worked and in the end all she could say is sorry can I make that appointment for you now. Guess i'll be fixing my own speaker

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