TP2 - Upgrade question - Page 4

boeman · #31 (**permalink**) 05-17-2010, 09:40 AM

I got my TP contract free... had too many problems with the TP so they gave me a TP2...

klimb22 · #32 (**permalink**) 05-17-2010, 11:05 AM

Quote:

Originally Posted by JackStorm

Okay... so I just finished a chat session with a Sprint rep... they let me use the upgrade eligibility for another phone on my family plan since mine was not eligible until Sept. 2010.

The only caveat... I would pay $299 but I could NOT use the $100 rebate since I would not be keeping it on that phone.

It's been my experience that you really only need the phone on the line you upgraded it on from like days 28 - 32 ish to get the rebate approved.

JackStorm · #33 (**permalink**) 05-17-2010, 11:21 AM

Quote:

Originally Posted by klimb22

It's been my experience that you really only need the phone on the line you upgraded it on from like days 28 - 32 ish to get the rebate approved.

Actually that was something the Sprint rep told me as well. If I kept the phone on that line for 30 days, I could use the rebate. The only problem is that line is my brother-in-law's line and I wouldn't want him to, A) be without a phone for a month and, B) have the enjoyment of using the Evo for the first month since that was supposed to be for ME!!

pepsico · #34 (**permalink**) 05-17-2010, 11:27 AM

I talked with a rep and they said that I would be able to "buy up my upgrade time" Something like 30-50 dollars would move my September date to June.

It sounds like it is 10 dollars per every month it needs to be moved up. Since she told me to wait until June 1 and call. She said she notated the account, so I will be pre ordering my phone today.

Woo.

**WarChild** · #35 (**permalink**) 05-17-2010, 11:32 AM

Quote:

Originally Posted by pepsico

I talked with a rep and they said that I would be able to "buy up my upgrade time" Something like 30-50 dollars would move my September date to June.

It sounds like it is 10 dollars per every month it needs to be moved up. Since she told me to wait until June 1 and call. She said she notated the account, so I will be pre ordering my phone today.

Woo.

I have never heard of anything like that. Maybe they are charging you the 50 ETF and starting you a new one...lol

CW

klimb22 · #36 (**permalink**) 05-17-2010, 11:54 AM

Quote:

Originally Posted by pepsico

I talked with a rep and they said that I would be able to "buy up my upgrade time" Something like 30-50 dollars would move my September date to June.

It sounds like it is 10 dollars per every month it needs to be moved up. Since she told me to wait until June 1 and call. She said she notated the account, so I will be pre ordering my phone today.

Woo.

If this is legit I think everyone would do this. Do us a favor call CS back or echat and have a different rep confirm it and possibly point you to a policy for this.

pepsico · #37 (**permalink**) 05-17-2010, 12:16 PM

well I was summarizing before.

My wife had an instinct (she hated it with a passion - Drop calls, missed calls. etc..) and still needed to wait 5 more months for a new phone.

So I called yesterday and the retentions rep made it happen. Charged me 50 bucks, and then she was eligible for a 2 year upgrade. An hour or so later, the sprint website showed she was eligible for $150 as of may 1st. She got a Palm Pixi last night (didn't want the evo) There was no mention of ETF.

At the end of the call, I asked her about that with the EVO.. she said it would be cheaper for me because I am closer to my renewal than my wife was, and that she would notate it. Told me to call back in June.

antjones21 · #38 (**permalink**) 05-17-2010, 12:57 PM

Quote:

Originally Posted by pepsico

well I was summarizing before.

My wife had an instinct (she hated it with a passion - Drop calls, missed calls. etc..) and still needed to wait 5 more months for a new phone.

So I called yesterday and the retentions rep made it happen. Charged me 50 bucks, and then she was eligible for a 2 year upgrade. An hour or so later, the sprint website showed she was eligible for $150 as of may 1st. She got a Palm Pixi last night (didn't want the evo) There was no mention of ETF.

At the end of the call, I asked her about that with the EVO.. she said it would be cheaper for me because I am closer to my renewal than my wife was, and that she would notate it. Told me to call back in June.

So you have to go through retentions and have a complaint, I doubt you can just call CS and say I want to push up my upgrade date.

piedra92 · #39 (**permalink**) 05-18-2010, 03:13 PM

I just spoke to a CS and was told that Sprint has a new policy which states that ANY phone purchased through any 3rd party vendors (BB, RS, etc) will NO LONGER BE SERVICED AT ANY SPRINT REPAIR CENTER. She was telling me to wait until October (when I have my full upgrade) so that they can work the "bugs" out of the phone. WOW.

**Cicatrize** · #40 (**permalink**) 05-18-2010, 03:15 PM

Quote:

Originally Posted by piedra92

I just spoke to a CS and was told that Sprint has a new policy which states that ANY phone purchased through any 3rd party vendors (BB, RS, etc) will NO LONGER BE SERVICED AT ANY SPRINT REPAIR CENTER. She was telling me to wait until October (when I have my full upgrade) so that they can work the "bugs" out of the phone. WOW.

Wtf? If that's true, that's ridiculous.