Quote:
Originally Posted by pepsico
well I was summarizing before.
My wife had an instinct (she hated it with a passion - Drop calls, missed calls. etc..) and still needed to wait 5 more months for a new phone.
So I called yesterday and the retentions rep made it happen. Charged me 50 bucks, and then she was eligible for a 2 year upgrade. An hour or so later, the sprint website showed she was eligible for $150 as of may 1st. She got a Palm Pixi last night (didn't want the evo) There was no mention of ETF.
At the end of the call, I asked her about that with the EVO.. she said it would be cheaper for me because I am closer to my renewal than my wife was, and that she would notate it. Told me to call back in June.
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So you have to go through retentions and have a complaint, I doubt you can just call CS and say I want to push up my upgrade date.