i got a 30 day extented extension to return my diamond

[GERMN HP]

Here's one email I got back, as you can see I am fighting with them trying to get my warranty extended.


Dear Mr. XXXXXX,

Thank you for your reply.

The 30-Day Risk Free Guarantee period comes to an end on October 25, 2008. It is not possible to extend the 30-Day Risk Free Guarantee beyond October 25, 2008.

I apologize that you are facing the extreme heat issues with the HTC Diamond handset. To check the problem with the handset, we need to perform few diagnostic tests on your PCS Phone, which is not possible through email.

A physical check is only possible by visiting a Sprint Store. Our
in-store technician will be glad to perform all the required tests on
your PCS Phone to resolve the issue. If the problem can be rectified,
it will be done immediately at the store within your visit.

You can locate a Sprint Store near you by clicking on the hyperlink given below:
http://www.sprintstorelocator.com

Alternatively, this phone is under the 30-Day Risk Free Guarantee you have the option to exchange the device for another one.

Further, the returned devices must be:

-Undamaged
-In their original packaging
-With all accessory items, such as manuals, packaging, battery, charger, ear bud, clip, and so on

I request you to visit the nearest Sprint Store and get the handset returned and get the new phone.

The phone will be replaced free of cost of the same price. In case you opt for the phone having a higher price than the HTC Diamond then you need to pay the difference price.

I have made a note on the account so that the specialist assisting you will have a point of reference.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Marsha V.
Customer Service Specialist
Sprint

[darren.wlsn1]

i just now got a phone call from sprint about the diamond overheating issue saying they will swap my diamond for the pro with no problems on the nov.2nd release date. when the pro gets to me theyll activate the pro and i send back the diamond. im also out of my 30dy return date as of the 18th, but said its still not a problem.

[zagguru]

Originally Posted by rainfreak

But the question still remains unanswered... are you a corporate account? Otherwise he can do nothing for you. Residential lines cannot even be pulled up in their system according to what he has told me before. I asked him a few months ago because I wanted to move my family from Alltel to Sprint, if he could be my personal rep as well.

i dont know exactly what a corporate account is.

[rainfreak]

Originally Posted by zagguru

i dont know exactly what a corporate account is.

Did you get your account through your company or is it in your name? I am betting it's in your name...

[zagguru]

yes its my name. how do everybody get a rep where they can email and take care of their problems?

[gator352]

Originally Posted by zagguru

yes its my name. how do everybody get a rep where they can email and take care of their problems?

Just email them and state your problem and what you would like to have done. Be polite though. I don't have a personal rep but I surely do have a prob with my phone.

[Jordan88]

I threatened Telus with the iPhone when i bought my diamond (2 days ago) and i got the student plan which is $50 and has unlimited im, e-mail, web-browsing, so basically unlimited data and they gave me the student bundle 15 for free which is unlimited text incoming and outgoing (can;'t remember if it is pic and vid as well) and voice mail / caller id

[nelly48237]

Originally Posted by GERMN HP

Here's one email I got back, as you can see I am fighting with them trying to get my warranty extended.


Dear Mr. XXXXXX,

Thank you for your reply.

The 30-Day Risk Free Guarantee period comes to an end on October 25, 2008. It is not possible to extend the 30-Day Risk Free Guarantee beyond October 25, 2008.

I apologize that you are facing the extreme heat issues with the HTC Diamond handset. To check the problem with the handset, we need to perform few diagnostic tests on your PCS Phone, which is not possible through email.

A physical check is only possible by visiting a Sprint Store. Our
in-store technician will be glad to perform all the required tests on
your PCS Phone to resolve the issue. If the problem can be rectified,
it will be done immediately at the store within your visit.

You can locate a Sprint Store near you by clicking on the hyperlink given below:
http://www.sprintstorelocator.com

Alternatively, this phone is under the 30-Day Risk Free Guarantee you have the option to exchange the device for another one.

Further, the returned devices must be:

-Undamaged
-In their original packaging
-With all accessory items, such as manuals, packaging, battery, charger, ear bud, clip, and so on

I request you to visit the nearest Sprint Store and get the handset returned and get the new phone.

The phone will be replaced free of cost of the same price. In case you opt for the phone having a higher price than the HTC Diamond then you need to pay the difference price.

I have made a note on the account so that the specialist assisting you will have a point of reference.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Marsha V.
Customer Service Specialist
Sprint

dont argue with them. them ask for the return kit before 10/25/08 and just requesting the kit and saying that you want to return the phone.... AUTOMATICALLY GETS YOU A 30 DAY EXTENSION because they have to send you the kit and give you time to send it back, which in your case it would be after november 2 which is what you want anyway in my case, they actually noted my account that they was giving me a 30 day extension because i wanted to be sure no other rep wouldn't honor it. SO JUST ASK FOR THE KIT

[GERMN HP]

New update, they caved in as I told them I was going to switch to At&T iPhone.


Dear Mr. XXXXX,

Thank you for your reply.

I am sorry for the inconvenience caused due to the handset issue.

As the expected launch date for the HTC Touch Pro phone is delay from October 19, 2008 (your phone is under 30 day period) to November 02,
2008 (your phone will be out of 30 day period), therefore, as an exception case, we will consider your phone under replacement period.

Once the HTC Touch Pro phone is launched, please visit the nearest Sprint Store and get your phone replaced with the new phone.

In case the Store representatives are not considering your phone under 30 day period, please purchase the new phone by paying the full price and reply. I will order the return kit to send the HTC Diamond phone back to us. Once we will receive the old phone at our warehouse, appropriate credit will be applied to your account against the charge billed for HTC Diamond phone.

I have also added a note on your account regarding this extended 30-day replacement warranty offer so that you do not have to face any difficulty in getting the handset replaced.

If you have any other issue, please reply. We are here to help you.

Thank you again for contacting Sprint. We appreciate your business.


Sincerely,
Customer Service Specialist
Sprint

[gofawkurself]

here is my response

Dear Jon

Thank you for contacting Sprint. I am sorry for the inconvenience
caused due to the phone battery problem.

I understand that you are not happy with the battery life of the HTC
Touch Diamond phone and want to replace the phone to HTC Touch Pro phone
under 30 days return policy.


The Touch Pro phone is to be released by November 02, 2008. The

Touch Diamond phone was activated on the account on October 11, 2008.
Therefore you can easily replace the current phone under 30 days return

policy by paying the price difference if any. If it is not released within the 30 days you will still be able to replace your diamond for the touch pro as I have left a note on your account to do so.


Please visit the nearest Sprint store to replace the phone once Touch
Pro phone release in the market. You can locate the nearest Sprint
store by clicking on the following hyperlink.

http://www.sprintstorelocator.com


Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Customer Service Specialist
Sprint