[GERMN HP]

New update, they caved in as I told them I was going to switch to At&T iPhone.


Dear Mr. XXXXX,

Thank you for your reply.

I am sorry for the inconvenience caused due to the handset issue.

As the expected launch date for the HTC Touch Pro phone is delay from October 19, 2008 (your phone is under 30 day period) to November 02,
2008 (your phone will be out of 30 day period), therefore, as an exception case, we will consider your phone under replacement period.

Once the HTC Touch Pro phone is launched, please visit the nearest Sprint Store and get your phone replaced with the new phone.

In case the Store representatives are not considering your phone under 30 day period, please purchase the new phone by paying the full price and reply. I will order the return kit to send the HTC Diamond phone back to us. Once we will receive the old phone at our warehouse, appropriate credit will be applied to your account against the charge billed for HTC Diamond phone.

I have also added a note on your account regarding this extended 30-day replacement warranty offer so that you do not have to face any difficulty in getting the handset replaced.

If you have any other issue, please reply. We are here to help you.

Thank you again for contacting Sprint. We appreciate your business.


Sincerely,
Customer Service Specialist
Sprint