here is my response
Dear Jon
Thank you for contacting Sprint. I am sorry for the inconvenience
caused due to the phone battery problem.
I understand that you are not happy with the battery life of the HTC
Touch Diamond phone and want to replace the phone to HTC Touch Pro phone
under 30 days return policy.
The Touch Pro phone is to be released by November 02, 2008. The
Touch Diamond phone was activated on the account on October 11, 2008.
Therefore you can easily replace the current phone under 30 days return
policy by paying the price difference if any. If it is not released within the 30 days you will still be able to replace your diamond for the touch pro as I have left a note on your account to do so.
Please visit the nearest Sprint store to replace the phone once Touch
Pro phone release in the market. You can locate the nearest Sprint
store by clicking on the following hyperlink.
http://www.sprintstorelocator.com
Thank you again for contacting Sprint. We appreciate your business.
Sincerely,
Customer Service Specialist
Sprint