Odd problem when answering calls

threeFiftyLi · #1 (**permalink**) 10-09-2008, 09:34 AM

Problem: When phone is on standby and someone calls hitting the "ANSWER" green button does not answer calls. I end up having to hit the SEND hard button to answer a call.

I've hard rest 4 times already cause I thought it had to do with a program I have installed but it doesnt seem to be the problem.

Is there something I am doing wrong??

Running Juicy 2.4.1

UPDATE: I wanted to add that hitting the touchscreen "ANSWER" ends up silencing the call but does not answer it.

matics · #2 (**permalink**) 10-09-2008, 09:38 AM

I'm having the exact same issue. I'm using the stock Sprint ROM. Wondering if I've changed a setting somewhere. I can't even hit the answer button on the screen. Call always goes to voicemail and I have to call back. Thinking about going to the sprint store to swap out the phone.

threeFiftyLi · #3 (**permalink**) 10-09-2008, 09:41 AM

Quote:

Originally Posted by matics

I'm having the exact same issue. I'm using the stock Sprint ROM. Wondering if I've changed a setting somewhere. I can't even hit the answer button on the screen. Call always goes to voicemail and I have to call back. Thinking about going to the sprint store to swap out the phone.

Its very odd though, it just started to happen recently...

matics · #4 (**permalink**) 10-09-2008, 09:47 AM

Additionally, my call hard button fails to answer the call as well and I have no way of answering.

threeFiftyLi · #5 (**permalink**) 10-09-2008, 09:51 AM

Quote:

Originally Posted by matics

Additionally, my call hard button fails to answer the call as well and I have no way of answering.

Happens to me also. I end up just hitting the button a ton of times and eventually it answers it right before going to voicemail. I'm irked

**eenieMINI** · #6 (**permalink**) 10-09-2008, 10:33 AM

I noticed this twice this week, I thought it was something I did wrong... maybe not now.

threeFiftyLi · #7 (**permalink**) 10-09-2008, 10:41 AM

Do we think this is a hardware or software issue? I would want to have it exchanged fo the 2nd time before my 30days is up if anything.

dallastx · #8 (**permalink**) 10-09-2008, 11:54 AM

Well i have the same issue except if i press the ignore button it just mutes the phone, and then if i try to press the call button the phone just freezes till call goes to voicemail. Buddy at sprint callcenter "level 2 tech" stated this is a know issue with sprints HTC diamond. IF you have this issue you should return it for a new one. Its a software issue even if you use other cooked roms.

akared · #9 (**permalink**) 10-09-2008, 12:06 PM

I have not had this happen yet, but if i call some one and hang up before it connects. It will not hang the line up but will close the phone software. The only way I can hang up is to go to com manger and turn off phone signal.... Running stock rom.

threeFiftyLi · #10 (**permalink**) 10-09-2008, 12:37 PM

Quote:

Originally Posted by dallastx

Well i have the same issue except if i press the ignore button it just mutes the phone, and then if i try to press the call button the phone just freezes till call goes to voicemail. Buddy at sprint callcenter "level 2 tech" stated this is a know issue with sprints HTC diamond. IF you have this issue you should return it for a new one. Its a software issue even if you use other cooked roms.

Is your issue constant? Mine happens 50/50 so its hard to diagnose. Are you getting a replacement?