Internet not working? Possible Fixes!!

[willysp]

Originally Posted by rollrsk8ter

Thanks so much Puff! She did not tell me about the HA Shared Secret, but I told her what I did.... When that didn't work, she gave me a whole new pcs vision name. After she did that and it did a couple updates, I am fixed.. All data applications are working... After 5 1/2 hours with Sprint Customer Service to fix this, Now I can go figure out things and put my data, applications on there and enjoy my first Windows Mobile device! Thanks again!

Glad you got it working, and sorry it took you so long. I've had multiple WM phones from Sprint, and this is the first one that didn't provision itself correctly out of the box.

[boe]

This worked for me - THANKS SO MUCH!!!

[BOHICA]

I haven't had internet, but it says I have an idle connection. I then flashed my rom to Juicy's 1.1 Telus rom to get rid of the Sprint bloat since others haven't had problems. Still no internet. Now when I try to follow the first post the edit screen doesn't even pop up when I input the ## numbers. I really like the juicy rom, but I will go back to stock sprint one if needed for data.

edit: just going to run the basic sprint rom until there is a good cooked sprint rom up. Going to try post #1 again. Thanks for the work

[marcus_cruz]

I gone through all the steps in previous posts. My internet connection dies and then doesnt start back up on it's own.. Does anyone have any advice ?

Reset, tried again, etc, etc. Checked in diagnostics, all that stuff.. So before I call sprint and turn a different color I thought I would check here.

Edit****A hard reset seemed to fix the problem.. I lost everything but oh well.

Edit** Theyre sending me a new phone. It's not working again.. I use internet heavily. Google Maps or Livesearch wont even get new data as I drive because it's internet connection dies. Then all I see is this little orange dot moving on an empty map. LoL !

[rainfreak]

No idea here. My original issue was that I could not get any data connection. Mine never started and then died...

[tmz]

Originally Posted by rainfreak

I got it working! I flashed the stock Sprint rom (thanks for the dump!) and after checking EPST settings, the profile was set to 0, but everything else was correct. So I changed that to 1 and after a soft-reset it works. Oh yeah baby!

Thanks you are a dream...

T M Z

[copperstar]

Just finished a chat with Sprint CS, and she stated that there "there is an outage with the HTC Diamond. Sprint is aware of this and should have it fixed in 12 hours." (Sounds kind of fishy)... When I asked for my MSL anyway I got "Unfortunately, a system I need to assist you is unavailable and I am unable to complete this process at this time. Is it possible for you to chat with us again in 2-3 hours? I really apologize for the inconvenience." (Hummmm, still sounds fishy).
I did have a connection last night, but today, nothing...

[willysp]

Originally Posted by copperstar

Just finished a chat with Sprint CS, and she stated that there "there is an outage with the HTC Diamond. Sprint is aware of this and should have it fixed in 12 hours." (Sounds kind of fishy)... When I asked for my MSL anyway I got "Unfortunately, a system I need to assist you is unavailable and I am unable to complete this process at this time. Is it possible for you to chat with us again in 2-3 hours? I really apologize for the inconvenience." (Hummmm, still sounds fishy).
I did have a connection last night, but today, nothing...

Actually, their systems are down now. I tried to do an online ESN swap of my old Touch onto a family member's line - website kept timing out. So - I called @6pm ET; was told systems down for 1 or 2 hours.

[marcus_cruz]

Ok theres seems to be something weird going on here.
Heres what happened..
I transferred numbers to my Diamond from my old Touch Vogue.
The internet worked intermittently on the Diamond out of the box. It would die and not start back up until a manual restart of data connection.
I couldnt even get to ppcgeeks.com from my diamond.
I tried everything.
I think sprint may have had some bad settings on their end, and have since corrected them. So with a new start/hard reset to factory defaults my phone works great and is using the right thinds "IDK". Internet service is top notch, I let all the customizations run, went into epst in edit mode and didnt update anything but still restarted the phone. Also people if your having problems check your username, sprint changed mine and didnt let me know.

**Edit: Broken Again. Damnit sprint ! Get it together. My Old touch's internet works great.

[marcus_cruz]

Originally Posted by marcus_cruz

Ok theres seems to be something weird going on here.
Heres what happened..
I transferred numbers to my Diamond from my old Touch Vogue.
The internet worked intermittently on the Diamond out of the box. It would die and not start back up until a manual restart of data connection.
I couldnt even get to ppcgeeks.com from my diamond.
I tried everything.
I think sprint may have had some bad settings on their end, and have since corrected them. So with a new start/hard reset to factory defaults my phone works great and is using the right thinds "IDK". Internet service is top notch, I let all the customizations run, went into epst in edit mode and didnt update anything but still restarted the phone. Also people if your having problems check your username, sprint changed mine and didnt let me know.

Ok just got back from sprint, the tech there took a look and decided I had a bad device. He said the signal strength for the radio during internet connections was low. Lower than the specs say it should be.. So i'll be getting a new one. .Damit I loaded all kinds of apps on there.