Major problem with Internal Storage on HTC Diamond

[dornier]

My issue is with Windows XP Pro.

[thacounty]

Originally Posted by crabacus

I was experiencing the problem of the missing internal storage area on my Sprint Touch Diamond but after reading this forum and some other information I was able to fix it.

I am not 100% sure what caused the problem, but I think it started when I did a clear storage. I selected the option to clear storage and format the internal storage. Next time I need to clear storage I will try leaving the internal storage alone and see if that keeps this from happening.


1. Perform a hard reset to start with a fresh device. Simply use the Clear Storage function located in Start > Settings on the System tab. Once the device resets complete the setup wizard and you will have a fresh system. If you do not want to wipe your system clean then skip this step because I don't know that it was necessary.

2. Open Start > Programs > File Explorer. If you have a folder called Internal Storage you should delete it. If you have any files in there you think you want to save you should copy them somewhere else before deleting.

3. Open Start > Settings > USB to PC (Connections Tab). Make sure that the option Disk Drive (Faster file transfer) is selected. This will allow you to connect to your Touch Diamond as a USB storage device instead of a HTC Phone.

4. Connect your phone to your computer via the USB cable. In Windows Vista, you will see a new drive in the Computer folder. I assume that in Windows XP you will also see the new drive in the My Computer folder. In Windows Vista, mine showed up in the Devices with Removable Storage section next to the DVD drives.

5. Windows Vista automatically popped up a message that said this drive needed to be formatted before it could be used, and allowed me to select to format the drive using FAT32. I completed the format and once that was done disconnected the phone from the PC. If you do not get automatically prompted to format the drive I would recommend right clicking on it and looking for the format option. This step is the key to fixing your Internal Storage drive.

6. Reset the device using the reset button under the back cover by inserting the stylus. When your device boots you should now see the Internal Storage device again. You can confirm this by checking Start > Settings > Memory (System Tab) and looking at the Storage Card Tab.

7. If you want to reconfigure ActiveSync Open Start > Settings > USB to PC (Connections Tab). Make sure that the ActiveSync (Sync with Outlook) option is selected.


I really think this should work for those of you experiencing the problem. Sprint technical support has no clue what this issue is about when you report it. They told me to take the phone to the store to have it reprogrammed but I knew that there was something I could do to fix it. I actually don't think Sprint could fix it by programming the phone, I think they would also have to reformat the Internal Storage to make it work.

Been stated on page 6 already.

[VT Tony]

Originally Posted by nxtech3

im agreeing with the clear storage. Thats when it happened to me.

Just adding a me too. I did not connect the device to a PC prior to this issue occurring.

The hard reset then format when connected to PC solution detailed in this thread worked for me. For those that are having problems with the solution, you may need to wait a few minutes when performing each step (especially right-clicking on the drive and selecting format).

[twospirits]

Of the two Sprint Diamonds I recently recieved, one just got this problem. Performed all the steps so far in this thread and still nothing. Tech support suggests to take it in to the store for further checking and possible replacement.

Edit:
Okay, being I am not happy about having to return this unit, I ran each step again as mentioned (back in post # 61) with the exception of waiting for the pc to finish performing each step before going to the next one. (Patience is the key here. If I do each step too quickly such as clicking on Explorer window or a drive, it will freeze). Eventually the format dialog box does appears (took me about 10 minutes). I then reformatted it (another 5+ minutes of waiting) and bingo, Windows at this point now sees the drive in Exlporer without freezing up any further, but looking at the Touch Memory setting, it still does not show the Internal Memory.
So at this point I take out the battery cover and hit that reset button, the phone restarts and then it sees the internal memory. But of course, at this point I have to re-enter the unlock (MSL) code to reprogram the phone number into the phone and reinstall all my contacts, programs etc.

If it happens again, (hopefully not) I might take up tech supports recommendation and take it in to get it exchanged for another one. Regardless, I will take heart to what others have said about not using activesync to move files to / from windows / phone.

TS

[sn0b0ard]

Originally Posted by Juggalo_X

fat or fat32

It's FAT32.

And I had this same exact issue with the storage disappearing, and formatting it works great.

If your computer is hanging when trying to format, use Start > Run > cmd > format (drive letter).

[sn0b0ard]

Originally Posted by Juggalo_X

fat or fat32

It's FAT32.

And I had this same exact issue with the storage disappearing, and formatting it works great.

If your computer is hanging when trying to format, use Start > Run > cmd > format (drive letter).

[quarky42]

I had this problem happen with mine (Internal Storage2 showed up) when my phone was connected to my computer in "Disk Drive" mode and my phone received something (picture mail in this case) that it tried to store on the storage card.

It couldn't so instead the phone created a folder called "Internal Storage" in main memory and then stored the file in there.

When I disconnected from "Disk Drive" mode the memory card came back under the phones control and since "Internal Storage" was taken it went to "Internal Storage2"

Note that other variations of this same thing could happen and cause the same thing. It's too bad that Windows Mobile isn't smart enough to reserve the name of Internal Storage while the memory card is in disk drive mode.

[rasone]

tryed a rom doesnt fix it storage is still missing im pissed

[puff]

uh, your profile says you have a touch...

[thacounty]

Just an update, I just got my new Diamond, had the same problem, but problem only started after I tried to use clear storage to format internal storage. Idk y this problem arose from this, but that is when it happened. Used the same steps from above and used quick format to fat32, no problems.