Major problem with Internal Storage on HTC Diamond

[thacounty]

Originally Posted by guitardoc64

Thanks to all for helping add weight to my decision to wait for the Touch Pro. The Diamond's lack of SD was a big ol' red flag to me, and this issue is really putting me off even more. After all the SD issues the Touch had that I experienced until the 6.1 ROM came out, it concerned me in a "what if" way that the Diamonds internal storage might be the same. Looks like it is. Sorry to hear it, hope someone finds out a permanent solution (go no2chem!) and these issues are solved. Best of luck.

I did a whole review of it over in another thread. I think if you want the keyboard then there is no question to wait. I didn't want a keyboard as i want the sleekest look when someone picks my phone up and looks at it wondering how to pull up the screen, thats just a little of my ego though. haha...

Battlekat, have you gotten this working yet? I think it may be time to try another Hard Reset, let customizations run, it will soft reset. Then attach to pc, disk drive only, don't let activesync run.

[battlekat]

Originally Posted by thacounty

Battlekat, have you gotten this working yet? I think it may be time to try another Hard Reset, let customizations run, it will soft reset. Then attach to pc, disk drive only, don't let activesync run.

I hard reset, customize, it won't soft reset...

[thacounty]

Originally Posted by battlekat

I hard reset, customize, it won't soft reset...

Ur soft reset button isn't working? Try powering off, hold power button top for about 5 seconds and when it asks if you want to power off say yes.

[battlekat]

No matter what i do i can't get the F@(%G phone to show up as a drive when connected via USB. I'm going to shove this POS up the HTC CEO's a$$

[battlekat]

Still nothing

[thacounty]

Don't connect activesync. Only connect as disk drive. You can set this in start settings communication. Delete it with file explorer on phone.

[battlekat]

Its not working, I'm thinking the physical connection between the phone and mass storage is damaged in some way, or maybe they forgot to include it altogether who knows.

Going to get it replaced which according to them is going to take weeks...

[thacounty]

Originally Posted by battlekat

Its not working, I'm thinking the physical connection between the phone and mass storage is damaged in some way, or maybe they forgot to include it altogether who knows.

Going to get it replaced which according to them is going to take weeks...

Yea that will take a while. Have you gone into the settings clear storage and chosen format internal storage only to see if it is there?

Edit: Have you tried a different USB cable?

[puff]

Originally Posted by jthomas8946

Maybe try to format the card on your computer and then reinsert it into the phone. Just a suggestion.

oh the comedy relief... no offense... it was just funny man

Originally Posted by mbellis

was having the same problems as everyone else, spoke to HTC no help.... spoke to sprint and told them about multiple reports of this issue on the forums and the rep was actually reading the forums while waiting for order support to order me a replacement, I could not get my windows xp desktop or my vista laptop to format the internal storage, finally booted my bootcamp install of vista ultimate on my macbook pro, took forever but it formatted the internal, but something just doesn't seem right can anyone go into the memory settings and confirm if they are the same as mine right after a hard reset, storage shows as total 91.55mb in use 42.66 mb and free 48.90 mb, program is total 203.84 mb, in use 62.46 mb and free 141.38 mb, storage card shows as 3832.48 mb total memory with 3827.67 mb free after hard reset, this doesn't seem right as my mogul has total storage of 146.11 mb, even though it appears to be working im definitely waiting till the new one comes, something just isnt right.

Dont have the device, anyone with a sprint diamond wanna post this specs?

Originally Posted by jreach

LOL - Ok so I gave up planned on getting a new phone. Battery died at work so about 5 minutes ago I plugged it into usb on computer just to charge it.

After a few minutes I got a phone call on phone, answered it and hung up the call. Screen pops up on windows saying it needs to format the e: before use. I figure wth its 4:07 and beer is right around the corner....

It worked!!!! OMG

Dare I try and resync music now ..... of course but only after a few beers!

Thanks guys...persistence is the solution. I still think its a ROM problem....something software wise is causing this...

uhh... weird!

Originally Posted by guitardoc64

Thanks to all for helping add weight to my decision to wait for the Touch Pro. The Diamond's lack of SD was a big ol' red flag to me, and this issue is really putting me off even more. After all the SD issues the Touch had that I experienced until the 6.1 ROM came out, it concerned me in a "what if" way that the Diamonds internal storage might be the same. Looks like it is. Sorry to hear it, hope someone finds out a permanent solution (go no2chem!) and these issues are solved. Best of luck.

We will just hafta wait and see how many 'released' diamonds are affected. it could be a small percentage, or rather larger one

[crabacus]

I was experiencing the problem of the missing internal storage area on my Sprint Touch Diamond but after reading this forum and some other information I was able to fix it.

I am not 100% sure what caused the problem, but I think it started when I did a clear storage. I selected the option to clear storage and format the internal storage. Next time I need to clear storage I will try leaving the internal storage alone and see if that keeps this from happening.


1. Perform a hard reset to start with a fresh device. Simply use the Clear Storage function located in Start > Settings on the System tab. Once the device resets complete the setup wizard and you will have a fresh system. If you do not want to wipe your system clean then skip this step because I don't know that it was necessary.

2. Open Start > Programs > File Explorer. If you have a folder called Internal Storage you should delete it. If you have any files in there you think you want to save you should copy them somewhere else before deleting.

3. Open Start > Settings > USB to PC (Connections Tab). Make sure that the option Disk Drive (Faster file transfer) is selected. This will allow you to connect to your Touch Diamond as a USB storage device instead of a HTC Phone.

4. Connect your phone to your computer via the USB cable. In Windows Vista, you will see a new drive in the Computer folder. I assume that in Windows XP you will also see the new drive in the My Computer folder. In Windows Vista, mine showed up in the Devices with Removable Storage section next to the DVD drives.

5. Windows Vista automatically popped up a message that said this drive needed to be formatted before it could be used, and allowed me to select to format the drive using FAT32. I completed the format and once that was done disconnected the phone from the PC. If you do not get automatically prompted to format the drive I would recommend right clicking on it and looking for the format option. This step is the key to fixing your Internal Storage drive.

6. Reset the device using the reset button under the back cover by inserting the stylus. When your device boots you should now see the Internal Storage device again. You can confirm this by checking Start > Settings > Memory (System Tab) and looking at the Storage Card Tab.

7. If you want to reconfigure ActiveSync Open Start > Settings > USB to PC (Connections Tab). Make sure that the ActiveSync (Sync with Outlook) option is selected.


I really think this should work for those of you experiencing the problem. Sprint technical support has no clue what this issue is about when you report it. They told me to take the phone to the store to have it reprogrammed but I knew that there was something I could do to fix it. I actually don't think Sprint could fix it by programming the phone, I think they would also have to reformat the Internal Storage to make it work.