Major problem with Internal Storage on HTC Diamond - Page 7

**thacounty** · #61 (**permalink**) 09-18-2008, 07:14 PM

Ok, here is what worked for me.

Hard reset - Connect to PC, Once connected as a USB Drive, VERY IMPORTANT - Don't try to open drive, only right click.

Choose Format, FAT32, Quick Format. It took about 5 seconds, then soft reset and it is up right now... We will see.

**Success100** · #62 (**permalink**) 09-18-2008, 07:24 PM

i didnt have any of these problems(knock on wood). ive never connected ot via wmdc ive only used it in disc mode. Loaded 2 gigs of music and pics and all that jazz as well as a few proggies and no issues.

ptsar · #63 (**permalink**) 09-19-2008, 01:14 AM

Quote:

Originally Posted by thacounty

Ok, here is what worked for me.

Hard reset - Connect to PC, Once connected as a USB Drive, VERY IMPORTANT - Don't try to open drive, only right click.

Choose Format, FAT32, Quick Format. It took about 5 seconds, then soft reset and it is up right now... We will see.

After following this advice for a of 10-15 times on 4 different computers, I was finally able to soft reset which I then followed by a hard reset. I was then able to see Internal Storage2 in start, settings, memory, storage card. My device then showed Internal Storage and Internal Storage2 in file explorer. I deleted the one that did not have a picture of a memory card next to it, in my case Internal Storage. Internal Storage2 then automatically changed its name back to simply Internal Storage.

The advice above is correct. You just have to try it a dozen times due to computer freeze up.

**nxtech3** · #64 (**permalink**) 09-19-2008, 10:04 AM

yea.. like a couple dozen lol. This is definitely a pain in the "donkey"

**Mr. X** · #65 (**permalink**) 09-19-2008, 10:14 AM

Quote:

Originally Posted by nxtech3

yea.. like a couple dozen lol. This is definitely a pain in the "donkey"

your right! i feel bad for your Sprint guys. i got my telus diamond and it worked out of the box. it was a lil slow and had telus crap on it. and some bug. but it did work lol

not the same i can say for most of your sprint guys

although i am glad your device is out cuz we finally get a dump

vhans81 · #66 (**permalink**) 09-19-2008, 10:16 AM

Miami Mac is right here guys. I was able to do this the other day and it worked for me.

battlekat · #67 (**permalink**) 09-19-2008, 01:21 PM

so after a hard reset, i connect via USB, select connection type "disk drive" but I don't see any drives to format

dornier · #68 (**permalink**) 09-19-2008, 02:10 PM

Can't believe HTC would have such an issue with the Sprint Diamond. I also can no longer see the 4GB storage card. I've tried a hard reset, format the internal storage card, etc., with no luck. I also tried right clicking the drive when it showed on in My Computer, but format the drive never showed up. I have reset the device using the clear storage and format the internal storage card, is this the correct alternate or main method to accomplish a hard reset?

By the way, when I first connected the phone to my and selected device storage, my pc stated that the device didn't install correctly and was not recognized. I was using a USB cable that worked with my Sprint Touch, GSM Touch, and an AT&T Tilt with no issues. I did have to deselect the advanced USB connection box for activesync to work. Getting back to the Sprint Touch Diamond, I was able to sync and transfer music files via the supplied USB cable only. I wonder if that was the cause? The 4GB storage disappeared after transferring music to the 4GB storage area.

What are your thoughts?

GP

jreach · #69 (**permalink**) 09-19-2008, 04:10 PM

LOL - Ok so I gave up planned on getting a new phone. Battery died at work so about 5 minutes ago I plugged it into usb on computer just to charge it.

After a few minutes I got a phone call on phone, answered it and hung up the call. Screen pops up on windows saying it needs to format the e: before use. I figure wth its 4:07 and beer is right around the corner....

It worked!!!! OMG

Dare I try and resync music now ..... of course but only after a few beers!

Thanks guys...persistence is the solution. I still think its a ROM problem....something software wise is causing this...

**thacounty** · #70 (**permalink**) 09-19-2008, 05:15 PM

Quote:

Originally Posted by battlekat

so after a hard reset, i connect via USB, select connection type "disk drive" but I don't see any drives to format

Once you are connected to the pc, and you open up your computer and see the C:/ and other drives, a new drive isn't up? Mine is named G: