Quote:
Originally Posted by thacounty
Ok, here is what worked for me.
Hard reset - Connect to PC, Once connected as a USB Drive, VERY IMPORTANT - Don't try to open drive, only right click.
Choose Format, FAT32, Quick Format. It took about 5 seconds, then soft reset and it is up right now... We will see.
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After following this advice for a of 10-15 times on 4 different computers, I was finally able to soft reset which I then followed by a hard reset. I was then able to see Internal Storage2 in start, settings, memory, storage card. My device then showed Internal Storage and Internal Storage2 in file explorer. I deleted the one that did not have a picture of a memory card next to it, in my case Internal Storage. Internal Storage2 then automatically changed its name back to simply Internal Storage.
The advice above is correct. You just have to try it a dozen times due to computer freeze up.