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Re: Anyone have tracking info for their Diamond Shipment?
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Hurricane Ike Service Update Updated Sept. 15, 2008 Hurricane Ike has disrupted service in eastern Texas and southern Louisiana. Mandatory evacuations were ordered in the coastal areas of both states, including Houston, Galveston and Beaumont, Texas, and Lake Charles, Louisiana. Safety is our first priority, and UPS has encouraged our employees in the area to take all necessary precautions. Eighteen UPS centers in Texas are closed: Katy, Conroe, Angleton, Texas City, Baytown, Port Arthur, Beaumont, Pasadena, League City, Westbury, Aldine, Central, Inwood, Spring, Springbranch, Southwest, Lakeside and Missouri City. UPS Freight terminals serving Houston, Beaumont and Victoria, Texas, are also closed. There will be no Pickup, delivery, or On-Call Pickup service in the affected areas. Scheduled hours at UPS Customer Centers and The UPS Stores have also been impacted, and many locations of The UPS Store in Texas and Louisiana remain closed. If you plan to send a shipment to Texas or Louisiana, UPS recommends contacting your recipient to make sure they are available to accept the package. We will continue to post updates as necessary. Track Your Shipments There will be no service in the following ZIP Codes on Monday, September 15: Texas 77000 - 77099 77200 - 77726 |
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Re: Anyone have tracking info for their Diamond Shipment?
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Re: Anyone have tracking info for their Diamond Shipment?
Here's an email I just received from Customer Care in regards to my order. I placed my order online at 1 am on the 14th.
Dear John, Thank you for contacting Sprint regarding the handset order. The order for HTC Diamond was placed on September 15, 2008. Once the order is placed it takes 3-5 days to deliver the handset at your mailing address and 1-2 days to generate the tracking number. However, due to power outages and residual impacts from the remnants of Hurricane Ike, Sprint Nextel's order fulfillment may experience delays up to 48 hours. It was a pleasure assisting you and I look forward to more opportunities to assist you in future. Have a great day! Sincerely, Alex G. Customer Service Specialist Sprint |
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Re: Anyone have tracking info for their Diamond Shipment?
yup...the rep i talked to said she'd have it overnighted and i'd get it by 3pm today. i just got off w/ somebody at the the # it said to call if i had questions regarding shipping. he only offered me a $10 credit, which actually made me more angry. i talked to his manager and she said that there was a shipping delay. i said "i understand there's nothing you can do about the delay, but the rep that sold me the phone obviously knew that i would never receive the phone monday (i ordered at 3:30pmish on sunday), so she basically lied to me to get me to re-sign my contract." she said that it absolutely wasn't right, and gave me a $25 credit. still wasn't happy, so i'll probably call again tomorrow, just as ripped as i am right now. the release was delayed, now the shipping is delayed. absolutely ridiculous.
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Re: Anyone have tracking info for their Diamond Shipment?
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It may take up to (ugh!) 14 days to get it fully restored. I can tell you that the larger businesses (such as UPS) are high priority. So I'm hoping that we'll see our phones soon. |
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Re: Anyone have tracking info for their Diamond Shipment?
The problem isn't with UPS... It's with the warehouse. They are running on limited back up power. When everybody ordered yesterday from online and tele-sales they all got put in a queue to be processed during normal warehouse hours (mon-fri). The power is out so they are having problems processing all the orders. UPS is there to take the orders processed. If you call the 1-866-789-8292 they can tell you if the order was accepted and processed. If processed they will also let you know if it is going out today to UPS. If it is processed, and the UPS handshake happens ETA is sep 16th. Hope this helps, and good luck to all.
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