Diamond retentions deals - Page 10

thegameksk · #91 (**permalink**) 09-23-2008, 04:34 PM

Talking to ecare is getting me no where. They told me to call the insurance place and get a new touch for 50 and they will credit my account for the 50. Im tired of having a phone that every few weeks I need a new one. Anyone have any advice?

zagguru · #92 (**permalink**) 09-23-2008, 07:48 PM

got my touch today

thegameksk · #93 (**permalink**) 09-24-2008, 11:30 AM

How do you guys contact retentions?

**rainfreak** · #94 (**permalink**) 09-24-2008, 11:41 AM

Call Sprint and tell the first person that you talk to that you are afraid that you are going to have to cancel your contract because of several issues. Believe me, you will get p***** to retentions quicker than you can imagine

exi · #95 (**permalink**) 09-24-2008, 07:27 PM

Quote:

Originally Posted by rainfreak

Call Sprint and tell the first person that you talk to that you are afraid that you are going to have to cancel your contract because of several issues. Believe me, you will get p***** to retentions quicker than you can imagine

Alternatively, use "cancel" at the voice prompt.

dicast · #96 (**permalink**) 09-25-2008, 01:28 PM

I got 4 line with SERO. The last thing I wanna do is mention the word CANCEL, what if retention say "OK, you got it" then what?

**Cicatrize** · #97 (**permalink**) 09-25-2008, 02:50 PM

Quote:

Originally Posted by dicast

I got 4 line with SERO. The last thing I wanna do is mention the word CANCEL, what if retention say "OK, you got it" then what?

At that point, you hang up, then tell the next rep "the last guy hung up on me I think".
I've used it twice. lol

mr.squonk · #98 (**permalink**) 09-25-2008, 03:54 PM

Quote:

Originally Posted by Cicatrize

At that point, you hang up, then tell the next rep "the last guy hung up on me I think".
I've used it twice. lol

The funny thing is, you have to play games with them, because they play games with us! These "low level" reps' jobs are to give you as little as possible, when they start giving stuff away, their departments come down on them for it. Once you climb the ladder, you get someone who actually cares about the company, and are not audited for what they have to give away to keep you a customer. Then you can get some satisfaction! That's what I did, and I have a Diamond coming tomorrow (hopefully, if not monday).

**Hafrust** · #99 (**permalink**) 09-25-2008, 04:07 PM

Quote:

Originally Posted by mr.squonk

The funny thing is, you have to play games with them, because they play games with us! These "low level" reps' jobs are to give you as little as possible, when they start giving stuff away, their departments come down on them for it. Once you climb the ladder, you get someone who actually cares about the company, and are not audited for what they have to give away to keep you a customer. Then you can get some satisfaction! That's what I did, and I have a Diamond coming tomorrow (hopefully, if not monday).

It may not be right, but the man is correct.