sprint insurance replacement

[RetroElectro]

Ok, thanks for the info. I'll restore WM5 on the phone to be safe.

[JC Disciple]

How easy is it to exchange your Mogul for another Mogul?
My current Mogul is kind of beat up and unresponsive sometimes. And that is after a hard reset.
I have insurance, but if i can get Sprint to send me a replacement that would be great.
Thanks guys.

[wesd]

Originally Posted by wesd

The 6700 I received has a bug and will not accept programming. I spent an hour at the store letting them muck with it, 24 hours without any service, and 10 minutes arguing with a phone lady that she would have to reprogram my original 6700 to turn it back up. I hung up on her and suddenly the old 6700 came back with service...TADA. A nice short conversation with Retentions and they are offering me an upgrade to 6800 new for $200. That's a little pricey for me so I'm going to try another refurb 6700.

Recevied a NEW 6700 today from Sprint. Flashed it and got it all set up. I'll mail back the old one tonight. I hope it lasts until the end of the year. I hear that WM 7 is releasing in October so I'll get the Mogul replacement around Christmas.

If I have one more problem with this phone I will step up to the Mogul.

[lawsofpower48]

reading this forum in the beginning really helped.... but it took about an hour or more literally to get my 6700 upgraded to a 6800 FOR FREE!!!! I used the suggestions on here and added a few of my own, they transferred me around like 6-7 times then I yelled at the manager and told him they had me wait for an hour to fix my phone which constantly acts up and doesnt work right. Then he transferred me to retention where a nice lady connected me with a local sprint store and told me to just go there and exchange it for a free upgrade of the mogul...So I went to the store, and showed them my 6700 (W/ WM6 still installed)...they told me to come back in thirty minutes while they check it out....then when I returned, they gave me a receipt and my 6700 and told me to come back in 3-5 business days, they ordered a new mogul for me NO CHARGE! YESSSSS, finally, ive been attempting to do this for nearly 2-3 months now..and it finally worked...lol

btw, the reason why i didnt change the rom back was because i busted my usb port on purpose, then realized i couldnt flash back..any suggestions or help? i still have the phone until they call me...thanks

[Hayabusa1300cc]

Just want to let anyone know. I called and got my phone replace, with a 6800. I asked to replace my phone due to the low volume. The tech asked to either swap out with another 6700 or a 6800. I chose the Mogul. I love my 6700 but the volume level is INCREDIBLEY LOW. It has the latest wm6.1 rom rock solid and fast. I am not sure I will keep the Mogul. Read about it having so many problems, not thinking it may be worth it.

Wonder if the mogul has the massive support for custom rom as the Apache, if not, it will be the Mogul going right back and not the Apache.

[Hayabusa1300cc]

by the way it only took 9:59 mins as stated by my call log from dialing the *2, waiting, talking to 1 rep, state my problem and ask for upgrade, complete transaction and end call. I did not use any threats and just talked in a calm manner.

But I do know every rep may be a little or alot different. This may have been 1 of the easiest, quickest transactions with sprint replacement yet

also there was no option to ask for advanced tech support, just regular. So it was a regular tech she was who helped me upgrade.

[matty032]

I just got my Mogul, two weeks ago. I had purchsed a year ago, a Treo 700p. It wouldn't hold on to the network after installing the infamous maintenance release. They swapped it for a 755p. It lasted another 6 months, then started locking up when using the internet browser. The refurb they sent did the same. The third one the headpiece failed, and the fourth refurb went into endless reset loop upon boot up. I told Sprint that if they sent me another Treo, they would lose this customer. So they finally gave me a Mogul, but after 4 Treo swaps.

btw: The Mogul rules.

[Hipkik]

WOW sounds like some of yall went thru hell to get the 6800! With me and vzw/asurion it wasnt hard at all they sent me a 6700 with a very worn no tactile feedback keyboard and I called did a quick soft and hard reset as a troubleshoot then gave me choice of 6800 and samsung i760 (no touch sadly) but wow. hope all you guy get what cha want!

[hachiroku]

i love my mogul. having the 6700...i was weary, but the 6800 is actually a great phone.

a lot faster! after owning one... definately would have paid the 75 dollar upgrade fee they offered to me originally. oh well....free free freee. oh yeah and its a brand spanking new phone in a brand new mogul box.

[riazrahman]

I've had a 6700 for a little over a year now. I love the phone functionally (WM6.1+Apache=SWEET), but hate the looks. I don't have any kind of insurance on the phone. The one year manufacturer's warranty has expired. I recently dropped the phone and the keyboard slide mechanism broke. Basically (when held horizontally) the left side of the phone slides normally, but the right side of the screen is not connected to the keyboard at all. So the keyboard can still slide in and out with some difficulty, but the screen can jiggle about 1/4" off the keyboard on the right side at all times.

As such, I'd love to replace this phone, or better yet get the sexier 6800. Are there any options for me? Can I buy insurance from Asurion and then try the aforementioned methods to replace my phone? Or does the Advanced Exchange program only work if you've had the insurance since you initially bought the phone? Thanks.