by the way it only took 9:59 mins as stated by my call log from dialing the *2, waiting, talking to 1 rep, state my problem and ask for upgrade, complete transaction and end call. I did not use any threats and just talked in a calm manner.
But I do know every rep may be a little or alot different. This may have been 1 of the easiest, quickest transactions with sprint replacement yet
also there was no option to ask for advanced tech support, just regular. So it was a regular tech she was who helped me upgrade.