Thank you Sprint!

[jevsays]

Just wanted to write a post and share my happiness with you all about my past experience with Sprint...


I received my TP a month or so after it came out free due to having insurance with my 6800. My 6800 was acting up and since they did not carry that model anymore they upgraded me to the TP brand spanking new out of the box!

Just recently my TP started acting up to where i would have to hold the HTC logo on the screen down in order for the screen to work properly, so I took it in to a Sprint repair store. They examined my phone and ended up replacing the top portion of the phone (the screen). It was back to normal and working great until I tried to make a call later on in the night... Comes to find out that the piece they replaced had a broken ear piece and was in no working condition. I had to use the speaker phone in order to hear the other party speak. I took the phone in once again and they told me they had no replacement parts nor phones at the time. Luckily, the young lady working, which may I add was smokin' hot, told me that they would have to order another phone but will probably be refurbished. I worked my charm and i persuaded her into ordering me a new one and she fell into my trap. She put in an order for a brand new TP with express delivery.


The next day I go back and they pull out a new TP fresh in the box wrapped and everything looking beautiful!! Mine had a couple knicks and scratches from minor drops. AAAnnndd, from past threads I have read, I wanted to take the extra step and ask if I could keep the old battery to use as a spare and guess what....? Now I have two batteries, a brand new phone, and two of everything because I was given the box (e.g. stylus, ear piece, case..). And the best thing of all was that i received all this FOR FREE! Thanks you Sprint!

Sorry for the long post... but I figured that some of you out there may run into the same situation I was and fortunately come out on top like I did!


Cheers.:he adbang:

[Dr.8820]

congrats. now you can update your profile and get rid of the mogul tag lol!

[1999TL]

nice.

[jevsays]

done. ha.

[Dr.8820]

i also think sprint is giving tps as replacements because they were out of moguls. but congrats anyway!

[orionsbuckle]

yes i started a thread about this a couple months ago. i Run a Sprint ASC and a similar situation happend to myself as well...except my keyboard went out on me in the firsts week of having my new TP...so they sent another New TP...thus i have...well had two of everything. all i kept was the extra backhousing and battery i gave the rest away to customers who werent jerks lol haha..

so remember play nice in the stores, it really goes a long way. (sorry completely off topic. I just hate when a customer walks in and throws his phone on my desk and just says "NOW FIX IT!" i hand them their phone back and say "Now Step Out Side And Start This Conversations Over Again." lol)

[stifiling]

jus wondering...what makes you want to share this information with 250,000 other people? do you want them to try it too? say all 250,000 did this because of this great and useful advice....and now they're out of equipment and yours breaks again. and now u're stuck with it...wouldn't you kind of be upset with yourself?

i'm going to go do this tomorrow and get me a new phone too. i think everyone on the site should do it.

[MiltonPro]

Originally Posted by stifiling

jus wondering...what makes you want to share this information with 250,000 other people? do you want them to try it too? say all 250,000 did this because of this great and useful advice....and now they're out of equipment and yours breaks again. and now u're stuck with it...wouldn't you kind of be upset with yourself?

i'm going to go do this tomorrow and get me a new phone too. i think everyone on the site should do it.

Yeah dude, WTF..... What he just posted is not a top secret procedure. This has been posted many times. If you have insurance, take it to a Repair shop. They will order you a new phone and you save the deductible of an insurance claim. Not always gauranteed a new device, but cant hurt to try.

No need to sound like an aZZ!! Just close this thread and move on to another one.....

[stifiling]

Originally Posted by MiltonPro

Yeah dude, WTF..... What he just posted is not a top secret procedure. This has been posted many times. If you have insurance, take it to a Repair shop. They will order you a new phone and you save the deductible of an insurance claim. Not always gauranteed a new device, but cant hurt to try.

No need to sound like an aZZ!! Just close this thread and move on to another one.....

no it's not top secret...it's been posted many times by people like the OP. it's been said so many times, i'm wondering why it was even said again. kinda like me saying, "hey, did you know Barack Obama is the president?" you already know this....why am i telling you again??

it's been said a whole, whole lotta times. still don't understand why, i really feel as though it's about 75% of the reason why the deductible has been doubled.

[MiltonPro]

Originally Posted by stifiling

no it's not top secret...it's been posted many times by people like the OP. it's been said so many times, i'm wondering why it was even said again. kinda like me saying, "hey, did you know Barack Obama is the president?" you already know this....why am i telling you again??

it's been said a whole, whole lotta times. still don't understand why, i really feel as though it's about 75% of the reason why the deductible has been doubled.

I guess you have a point. A better way to word it could have been:

Have an issue with your Sprint phone? Take it to a repair center, if there isn't a simple solution, they will order a replacement for free. No need to pay the deductible.

You might even be lucky to get a new phone depending of your phone availability status at that particular moment...

Which is what the OP wanted to say anyways, just gave us all TMI......