Sprint store is screwing me on replacement. Any ideas please

[Rippa_MD]

might have to fork over $50 for deductible as a last resort...you already knew that but if you go that route don't forget the deductible is $100 April 18/19 so cut your losses before that date.

[Major_Nate]

Originally Posted by lastson

Major thanks man. One more question (i know i have used the alotted newb amount already lol) do I have to have the phone activated when i call. Im back on my Touch now because I have to have a phone that works for Work. can i call them from my touch or wait till im in office and call after switching the esn's online?

lol...no worries. The phone shouldn't have to be activated when you call, because "it's your business phone" right? (anyone that's ever worked in a service center knows exactly what i'm talking about, right? j/k...lol.) but seriously, that should be okay because as long as they can see that it was active and you have the TEP on your account, you should be able to do it. But if you want to be sure, you can wait till you're in office and swap ESNs then call. Whichever is easiest for you.

[xdanimalx]

Originally Posted by crazychef

your not getting screwed out of anything.. TEP isnt refusing you anything.. a sprint store is..

my keyboard just died last week.. i called tech supp on my way to sprint store, he sent me a NIB just like that.. i didnt have to goto store,didnt have to call asurion, and for damn sure didnt have to pay 50 bucks lol..

call sprint tech, tell em keyboard just died, and see if u get my result..

tech said if its after the first 30days, stores arent allowed and will not give replacements instore anymore

My keyboard died sunday, did the self service online, got a NIB TP for free, manuf. date 2/5/09.

[lastson]

Originally Posted by mr8820

last, go the chappy route first. then let us know what happens. but also call *2 and explain CALMLY what's going on. post your results please.

Only online i can find is the assurion site where you have to file and pay.

[lastson]

Originally Posted by xdanimalx

My keyboard died sunday, did the self service online, got a NIB TP for free, manuf. date 2/5/09.

Any chance you have a link for this because all I can find is the Assurion site where you have to file a claim and pay.

[rawdikrik]

2 things, Not just for you, but everyone else.

1) I had the same issue. The screen getting all stupid usually has to do with the ribbon cable behind the screen. When it gets rubbed "raw" it starts to short out and the images on the screen get all fugged up. It drove me nuts. THe only thing you can do is replace it.

2) as I said, I had the same problem. I took it to the local sprint store and asked them for a new phone. They tried to tell me that there was physical damage (and there was - the chrome had a crack in it from the slider stopper - Normal use) and that they wouldnt bother talking to me. That I had to deal with the insurance ****. I told them Hell no... and asked for a manager.

I stood there, and waited 20 effn minutes to see the manager. He came out and looked at me. I started off my conversation just like this.

"Thank you for talking to me. Now before you look at the phone, I want to let you know that I know as much, if not more, about this specific device than anyone on your staff. I have had it before the device even came out for sprint. I know what is right and what is wrong with the device."

Then I handed it to him. As he looked over the phone, i continued -


"You will notice no scratches on the device, or any discoloration or marks on it. The crack in the chrome you see is due to the sliding mecahnism repeatedly hitting the catch on that side of the phone. A common issue with the phone with heavy users."

Immediately he looked at me differently. I was no longer a whiny customer, but someone who knew thier **** and just wanted to be treated fairly. He asked me what the problem was.

"If you look at the screen and then try to do anything, you will notice that the graphics get all garbled up. Its normal on the earlier phone with heavy users. It happens because the ribbn cable in the back gets all fubared up and then the images suffer"

He tells me to wait one moment and then walks to the back. He immediately comes out of the room with a brand new, in the box, TP.

He sets it up and gives it to me. and then he tells me -

"Thank you. Normally people come in here and try to pull a fast one, or just complain and dont know what they are talking about. You were nice, patient, and actually know what is going on. I am glad that you are a Sprint customer."

I thanked him.... and left. Thats how you get stuff taken care of. That or just threaten to blow up the place.

[Dr.8820]

Originally Posted by lastson

Any chance you have a link for this because all I can find is the Assurion site where you have to file a claim and pay.

did you see this http://www.nextel.com/en/services/se...r/index.shtml/

[Major_Nate]

Originally Posted by rawdikrik

2 things, Not just for you, but everyone else.

1) I had the same issue. The screen getting all stupid usually has to do with the ribbon cable behind the screen. When it gets rubbed "raw" it starts to short out and the images on the screen get all fugged up. It drove me nuts. THe only thing you can do is replace it.

2) as I said, I had the same problem. I took it to the local sprint store and asked them for a new phone. They tried to tell me that there was physical damage (and there was - the chrome had a crack in it from the slider stopper - Normal use) and that they wouldnt bother talking to me. That I had to deal with the insurance ****. I told them Hell no... and asked for a manager.

I stood there, and waited 20 effn minutes to see the manager. He came out and looked at me. I started off my conversation just like this.

"Thank you for talking to me. Now before you look at the phone, I want to let you know that I know as much, if not more, about this specific device than anyone on your staff. I have had it before the device even came out for sprint. I know what is right and what is wrong with the device."

Then I handed it to him. As he looked over the phone, i continued -


"You will notice no scratches on the device, or any discoloration or marks on it. The crack in the chrome you see is due to the sliding mecahnism repeatedly hitting the catch on that side of the phone. A common issue with the phone with heavy users."

Immediately he looked at me differently. I was no longer a whiny customer, but someone who knew thier **** and just wanted to be treated fairly. He asked me what the problem was.

"If you look at the screen and then try to do anything, you will notice that the graphics get all garbled up. Its normal on the earlier phone with heavy users. It happens because the ribbn cable in the back gets all fubared up and then the images suffer"

He tells me to wait one moment and then walks to the back. He immediately comes out of the room with a brand new, in the box, TP.

He sets it up and gives it to me. and then he tells me -

"Thank you. Normally people come in here and try to pull a fast one, or just complain and dont know what they are talking about. You were nice, patient, and actually know what is going on. I am glad that you are a Sprint customer."

I thanked him.... and left. Thats how you get stuff taken care of. That or just threaten to blow up the place.

And if I had a customer come in to my repair center like that, there would be a thread on it here on PPC Geeks, that's for sure...lol. That is freakin awesome!:h eadbang:

[lastson]

I would be very willing to try that and having worked on enough laptops with ribbon issues i see that you guys are correct.

The chick was standing beside of the Store manager at the time while he had a cell in his hand and on the phone to customer care dealing with another customer and she just leaned over and said does this look like Physical Damage to you and he DIDNT EVEN FRIGGIN LOOK AT IT and said yeah and that was it. Out the door i went.

I have had trouble in that store way back when i had my Razr with the reps lying about issues with the phones, only reason i went back was because i was in that area for business today and its actually closest. argghhh!

[Dr.8820]

Originally Posted by rawdikrik

I thanked him.... and left. Thats how you get stuff taken care of. That or just threaten to blow up the place.

nice lol! i might use this for my signature!