[lastson]

I would be very willing to try that and having worked on enough laptops with ribbon issues i see that you guys are correct.

The chick was standing beside of the Store manager at the time while he had a cell in his hand and on the phone to customer care dealing with another customer and she just leaned over and said does this look like Physical Damage to you and he DIDNT EVEN FRIGGIN LOOK AT IT and said yeah and that was it. Out the door i went.

I have had trouble in that store way back when i had my Razr with the reps lying about issues with the phones, only reason i went back was because i was in that area for business today and its actually closest. argghhh!