Sprint store is screwing me on replacement. Any ideas please

[Dr.8820]

did you find the manufacture date?

[lastson]

Originally Posted by mr8820

last, if it's alot of physical damage then you might have to pay. but i would try another service center first. what's your build date?( you can check this by going to your phone pad and dial ##786# or ##778#) then scroll down a little and you'll see it.(manufacture date)

mr8820 I would if i could get the screen to stay active long enough to check that.

Edit: Trying another reset with the stylus. let you know how it goes in a moment

[Dr.8820]

how long have you had it? i'm asking because spork was right on defects and my 1st pro was on halloween. i'm on my 4th and it's alot better than the previous 3.

[Rippa_MD]

Originally Posted by lastson

mr8820 I would if i could get the screen to stay active long enough to check that.

Edit: Trying another reset with the stylus. let you know how it goes in a moment

would this work for your screen problem maybe ?

http://www.mtux.com/

[lastson]

mr got it. born on date is Christmas eve 2008, refurbishment status is no and no date. phone is barely 2 1/2 months old

[Major_Nate]

Originally Posted by lastson

Crazy can you verify if that number that Major posted is the number you called. I don't want to deal with level 1 support on this what so ever if at all possible. I have enough time dealing with level 1 support with IBM Servers/PCs and Laptops thats enough to drive a man to drink and do drugs.

Btw, option one is for blackberries, option two is for advanced tier 2 tech support. they're normally very good. it's the number my repair center uses all the time. 1-877-654-9111.

[crazychef]

i called *2 option 4..just the normal tech supp, nothin special, and i didnt even have time to get upset before he told me i was getting a NIB one..
edit:for grins i checked my build date, feb,9,09.. my babys a newborn pratically lol

[lastson]

I have the phone closed right now. Not even open and it locks up, if i hit the power once to turn the black light off it just "dissolves away" and then i just have a blank black background till i use the port on the bottom to reset 3-4 times till i can see the Touch Pro logo pop up on startup

[lastson]

Originally Posted by Major_Nate

Btw, option one is for blackberries, option two is for advanced tier 2 tech support. they're normally very good. it's the number my repair center uses all the time. 1-877-654-9111.

Major thanks man. One more question (i know i have used the alotted newb amount already lol) do I have to have the phone activated when i call. Im back on my Touch now because I have to have a phone that works for Work. can i call them from my touch or wait till im in office and call after switching the esn's online?

[Dr.8820]

last, go the chappy route first. then let us know what happens. but also call *2 and explain CALMLY what's going on. post your results please.