Sprint store is screwing me on replacement. Any ideas please - Page 3

**elephant007** · #1 (**permalink**) 03-12-2009, 11:05 AM

Quote:

Originally Posted by mr8820

last, if it's alot of physical damage then you might have to pay. but i would try another service center first. what's your build date?( you can check this by going to your phone pad and dial ##786# or ##778#) then scroll down a little and you'll see it.(manufacture date)

I followed this step to check my "Born On Date" and I'm nicknaming my phone Jesus because it was born on December 25th!

crazychef · #2 (**permalink**) 03-11-2009, 10:49 PM

your not getting screwed out of anything.. TEP isnt refusing you anything.. a sprint store is..

my keyboard just died last week.. i called tech supp on my way to sprint store, he sent me a NIB just like that.. i didnt have to goto store,didnt have to call asurion, and for damn sure didnt have to pay 50 bucks lol..

call sprint tech, tell em keyboard just died, and see if u get my result..

tech said if its after the first 30days, stores arent allowed and will not give replacements instore anymore

**Dr.8820** · #3 (**permalink**) 03-11-2009, 10:52 PM

crazy, crazy, crazy! what's up my man! did you read his posts? here's a deeper look http://forum.ppcgeeks.com/showthread.php?t=60371

lastson · #4 (**permalink**) 03-11-2009, 11:01 PM

Quote:

Originally Posted by crazychef

your not getting screwed out of anything.. TEP isnt refusing you anything.. a sprint store is..

my keyboard just died last week.. i called tech supp on my way to sprint store, he sent me a NIB just like that.. i didnt have to goto store,didnt have to call asurion, and for damn sure didnt have to pay 50 bucks lol..

call sprint tech, tell em keyboard just died, and see if u get my result..

tech said if its after the first 30days, stores arent allowed and will not give replacements instore anymore

Crazy can you verify if that number that Major posted is the number you called. I don't want to deal with level 1 support on this what so ever if at all possible. I have enough time dealing with level 1 support with IBM Servers/PCs and Laptops thats enough to drive a man to drink and do drugs.

Major_Nate · #5 (**permalink**) 03-11-2009, 11:14 PM

Quote:

Originally Posted by lastson

Crazy can you verify if that number that Major posted is the number you called. I don't want to deal with level 1 support on this what so ever if at all possible. I have enough time dealing with level 1 support with IBM Servers/PCs and Laptops thats enough to drive a man to drink and do drugs.

Btw, option one is for blackberries, option two is for advanced tier 2 tech support. they're normally very good. it's the number my repair center uses all the time. 1-877-654-9111.

lastson · #6 (**permalink**) 03-11-2009, 11:19 PM

Quote:

Originally Posted by Major_Nate

Btw, option one is for blackberries, option two is for advanced tier 2 tech support. they're normally very good. it's the number my repair center uses all the time. 1-877-654-9111.

Major thanks man. One more question (i know i have used the alotted newb amount already lol) do I have to have the phone activated when i call. Im back on my Touch now because I have to have a phone that works for Work. can i call them from my touch or wait till im in office and call after switching the esn's online?

Major_Nate · #7 (**permalink**) 03-11-2009, 11:24 PM

Quote:

Originally Posted by lastson

Major thanks man. One more question (i know i have used the alotted newb amount already lol) do I have to have the phone activated when i call. Im back on my Touch now because I have to have a phone that works for Work. can i call them from my touch or wait till im in office and call after switching the esn's online?

lol...no worries. The phone shouldn't have to be activated when you call, because "it's your business phone" right? (anyone that's ever worked in a service center knows exactly what i'm talking about, right? j/k...lol.) but seriously, that should be okay because as long as they can see that it was active and you have the TEP on your account, you should be able to do it. But if you want to be sure, you can wait till you're in office and swap ESNs then call. Whichever is easiest for you.

xdanimalx · #8 (**permalink**) 03-11-2009, 11:25 PM

Quote:

Originally Posted by crazychef

your not getting screwed out of anything.. TEP isnt refusing you anything.. a sprint store is..

my keyboard just died last week.. i called tech supp on my way to sprint store, he sent me a NIB just like that.. i didnt have to goto store,didnt have to call asurion, and for damn sure didnt have to pay 50 bucks lol..

call sprint tech, tell em keyboard just died, and see if u get my result..

tech said if its after the first 30days, stores arent allowed and will not give replacements instore anymore

My keyboard died sunday, did the self service online, got a NIB TP for free, manuf. date 2/5/09.

lastson · #9 (**permalink**) 03-11-2009, 11:32 PM

Quote:

Originally Posted by xdanimalx

My keyboard died sunday, did the self service online, got a NIB TP for free, manuf. date 2/5/09.

Any chance you have a link for this because all I can find is the Assurion site where you have to file a claim and pay.

**Dr.8820** · #10 (**permalink**) 03-11-2009, 11:38 PM

Quote:

Originally Posted by lastson

Any chance you have a link for this because all I can find is the Assurion site where you have to file a claim and pay.

did you see this http://www.nextel.com/en/services/se...r/index.shtml/