Upgrade To Touch Pro Free!!

[jmstansell]

How many have successfully swapped a 6700 for a Touch Pro?

[airibis]

Alright looks like im in a pickle with the rest of us

was very excited about being offered a TP on the website, however when I called after receiving my email (waited 40 hours) its not in their system at all, one lady said she seen my number, but no other information about it.

I know a few others have this issue, has anyone resolved it?

[jmstansell]

It took me about 36 hours or so before I had any info on my order. I would give it till tomorrow afternoon. Have you gotten your confirmation e-mail yet?

[kid_29]

Where did you call to?

[airibis]

alright I called and was sent all around today

Customer Care had no clue what the Self Service Solutions Tool was, they seen my order number ( the ET one) however couldnt see anything else

they told me this is part of Tech Support and I need to go through them

well I called tech support a few times and was disconnected

should i just wait?

I have the confirmation email

however

I head stories about people getting their TP before receiving their Tracking Information email


hmmm still no tracking email, maybe I should wait...

[meechieervin]

that what happen to me i had my phone even before the tracking number was posted

[Wolfie77]

in the same boat. did the online thing on sat eve.. which may be the issue, i got my confirmation email almost immediately, but being saturday evening, adn then sunday, I really don't expect to hear anyhting until monday, well, monday is here is almost gone and UPS has no info, but hoping i have a gift on tuesday whe i get home.

[kid_29]

I talk to Tech Support and they say that the phone could come by UPS or FedEx, but they can not see if it has shipped out yet.

[airibis]

I hope with all this calling around I dont screw myself out of a TP

The guy said the online site is different from their dept, and that he is having his supervisor help him out with it; and will give me a call back when they find out more info.


Maybe i should have just let it be, and let the days pass by and see if it shipped


getting pretty worried


however, being its monday at 9pm

if they were to ship it out, they would have shipped it by now

which means its on its happy little way to my house.

and even if they did try to swap to a mogul, i would still have a TP in the mail and would just send back both moguls


woot *crossing fingers*

[xdanimalx]

Got mine today, thanks OP!