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[Massdes07]

I can confirm that the 2.2lbs shipment is a touch pro. my tracking said 2.2lbs and the acutal package said 3lbs. it came with the retail box and an extra battery. dont worry folks ur tp is coming

[Smokescry]

Originally Posted by Massdes07

I can confirm that the 2.2lbs shipment is a touch pro. my tracking said 2.2lbs and the acutal package said 3lbs. it came with the retail box and an extra battery. dont worry folks ur tp is coming

Thanks for confiriming, big relief. And thanks to orionsbuckle.

[5SpdSHO]

I went through the Nextel.com link. Yes I paid my $55 deductible.

[edubb521]

Originally Posted by orionsbuckle

hey im kinda pressed for time gotta run...but just wanted to let yall know that i just filed an advanced exchange on my mogul and they sent me a PRO...

so i logged on to eticket and put in a mogul ESN and they are sending out touch pros...not reconditioned either NEW lol...


hope this helps if its already posted somewhere else sorry just delete

Just filed via the self replacement site and a TP was noted to be issued as a replacment. I did not, however, see where I could track the ticket number they issued me. ES*********.. Any suggestions?

Also, I did not have to pay the $55 deductible because I had my phone for over a year.

[Eclipsi01]

Originally Posted by edubb521

Also, I did not have to pay the $55 deductible because I had my phone for over a year.

I wonder if they're basing this 1-year period of time on when you got your first Mogul. I got my first one well over a year ago. Going on 2 years now. I got a replacement Mogul less than a year ago due to buttons not working anymore. I'll call Asurion and get the ball rolling. I don't mind spending $55 to get a TP.

For everyone who has their's already: Is it worth the switch? I like the FM receiver that's built-in. Is it lacking anything that the Mogul had?

[phillips82]

Your ES#####'s can be tracked through a call to Tech support, who can then give you the UPS tracking # and estimated arrival date. This is all covered by me in the first part of the thread. I was one of the early ones with this and am enjoying my T PRO very much after a few tweaks. It does need a little help becoming the phone you all want just out of the box.

[phillips82]

There was no $55 in the beginning. Check out the TP essentials thread. I will get you on the way to a great phone. GPS software is an issue I had to work on. Visual Voicemail is great, voice command is cool too.

[nuelo]

Some of you guys make this sound so easy. I have been trying to get Bell to trade-in my 6800 for a TP for weeks without success. Bell doesn't seem to have a "Self Service" section on their website - at least not for hardware replacement. So we have to work extra hard and use advanced Social Engineering techniques to get the smallest task done.

Do any of you have suggestions on how to "engineer" a CSR at Bell to accept a trade-in? So far I have tried threatening to go public that Bell is hindering 6800 users from using GPS. That didn't work. Now I am reporting a faulty device saying it is slow, hangs, and reboots randomaly. Any other suggestions?

[tbran]

Thank you so much for confirming the 2.2lb package is a TP, Mass! I've had lingering doubts about it all day, as I wait for my UPS guy (who normally shows up at 7pm est as his last stop of the day...ugggh) Makes me breathe a little easier. I dropped you a big thanks for that one. I will catch everyone who made this process much more bearable with "thanks" after I get off my chair that is lined with pins and needles.

[bob0builder]

Nice, I finally after 5 crappy Mogul replacements, swapped up to a TP.

Replacement Model UTStarcom Touch Pro Handset Kit

Replacement Charge $0.00 plus applicable taxes

Bob