Re: Upgrade To Touch Pro Free!!
 

back on with them now ...i threat to cancel account didnt seem to work ..escaleting AGAIN to managent

Re: Upgrade To Touch Pro Free!!
 

I have a question, if I was to submit a claim to get a new phone will it start my contract over with Sprint? My contract ends August 2009 and I do not want to renew it. But I do want to get away from this Mogul. I have had a total of four of them.

Re: Upgrade To Touch Pro Free!!
 

On the phone with Insurance company now ..they offred me the dimand or treo 800 ...going with the Diamond ...thank GOD ......im out of the MOGUL LIFE

Re: Upgrade To Touch Pro Free!!
 

no it will not ...as long as your doing it through the insurance company

Re: Upgrade To Touch Pro Free!!
 

Has anyone gotten any contact from Sprint for an online Self-Service order? (not Asurion)

I got the initial confirmation email with an order number. Called Sprint 4 times tonight. Trying to track online and it says order not found. First 2 reps transferred me to Asurion ](*,) third rep transferred me to order support. They have no record and say it's an invalid order number (starts with ER). 4th rep actually listened to me. She said the online deparment would have to help me... of course they're closed right now ](*,) She said try calling back Tuesday if I haven't received the phone... I'm just trying to verify the order even took place!! Ugh! I thought Sprint's CS had improved but apparently they still have a long way to go.

I am in same boat. I have order number. will cross my fingers that order went through.

Re: Upgrade To Touch Pro Free!!
 

what happens if you simply hit reply to the email you received? can you email them back? just wondering if i is fully automated, or if there is a person on the other end?

Re: Upgrade To Touch Pro Free!!
 

Background info:
My on/off switch broke. I went to Sprint store on Jan 4, 2009 to talk to rep there. He placed a work order for me. He said it's backordered, so call Sprint after a week so they may be able to give me Touch Pro. I was lazy to call, so I waited until today, Jan 16. I called Asurion but "all lines are busy" and the call was dropped. Then I saw this thread, saw self service method, and placed another work order through it. Later, I called Sprint customer service, but no luck. Went on chat customer service thingy (weird, I can't find the link now) and talked:

Agent: Thank you for contacting Sprint. My name is Venitta. How may I assist you today?
Me: Hi
Agent: Hello, how are you?
Me: I have an outstanding order to replace my phone, and it's been almost two weeks, but it hasn't come yet.
Me: I called Asurion, but I couldn't connect to their number.
Agent: For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?
Me: <replied>
Agent: Thank you for the information. One moment please.
Agent: I show that it was sent to the warehouse today, however you should be receiving this with in 1-3 business days.
Me: Okay.
Me: Actually, since the order I placed through Sprint store took so long time, I placed order through self service website today
Me: Which one went through?
Me: Here are two order numbers: <order#1>, <order#2>.
Agent: Yes, the order placed today was the order sent out, however if the other order was placed through Asurion, you will have to contact them at 800) 584-3666 to get info on that order.
Me: I called them but every time I called them, phone got disconnected. That's why I ordered another through Self Support @ Sprint
Agent: I do understand, however we are unable to access this info, I do apologize.
Me: Also, I'd like to confirm that I will be receiving HTC Touch Pro?
Agent: I do apologize, I am unable access this info, I just show the order was placed today.
Me: Okay, that's fine. Thanks for your time.

My order conf email says Touch Pro, so I hope I will really get it o:)

I can't find my order online, either.

In the end of the email, it says: Please note that this message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Re: Upgrade To Touch Pro Free!!
 

E-Ticket is what i use in the store to file the paper work when i repair phones.

Re: Upgrade To Touch Pro Free!!
 

thats odd cus i have a mogul and my touch pro is in the mail i should get it on monday. but its coming from sprint not asurion.