Re: Upgrade To Touch Pro Free!!
 

I ordered through advanced tech support and my package shows to be weighing 1.80 lbs. and according to sprint it contains the TP

Re: Upgrade To Touch Pro Free!!
 

WELL THATS POTENTIALLY GREAT NEWS!! HOPE IT WORKS OUT FOR US

Re: Upgrade To Touch Pro Free!!
 

how did everyone receive their tracking number? all i have is an order number

Re: Upgrade To Touch Pro Free!!
 

ok just confirmed 1.80 lbs is a TP also

Re: Upgrade To Touch Pro Free!!
 

By the end of the day when you get the first email, you can track it here

http://www.ups.com/WebTracking/reference?loc=en_US

Put in the ESXXXX number and it should show up.

I'm pretty impressed with the TP. Yeah. Wow. Nice hand warmer ;)

Re: Upgrade To Touch Pro Free!!
 

i just called asurion and they said that i would be receiving a new mogul, not the TP, so CA people make sure you double check. I actually do have issues, phone turns off/on it's own and my voice record button is broken. Just a heads up

Re: Upgrade To Touch Pro Free!!
 

This is the email I got back from ecare.

Thank you for your reply.

As per the notes on the account, handset of different model has been
sent to you. I am sorry that we are not able to track the handset model
from here.

You can email at "AEescalations@sprint.com" for questions about the
order number(,,,,,,,,).

Thank you again for writing to us.

Sincerely,
Katy S.
Customer Service Specialist
Sprint



I emailed the other people also an when I called sprint trying to get my tracking info on the phone. She said she couldn't find the info on the shipping so I ask if I should order it again and she said yes I got them to put a note on my account that if I order again I won't get charged

Re: Upgrade To Touch Pro Free!!
 

I had issues as well, and was living with them. Doing the swap request via the website, not asurion, is a no-human way to check for a TP exchange. If its offered, take it, If not it will say so so just don't accept it and return to living with your mogul issues and try again later.

It's always a crapshoot - if you are doing an exchange, you get the same thing, or if they are out of them, you get what they have that meets the specs.

I have no concerns that the issues I reported will be reproducible on my return, as they happen for me right after a hard reset.

Re: Upgrade To Touch Pro Free!!
 

yea i gave it a try today and i unfortunantly missed the TP boat and will be recieving one of your refurbished Moguls....damn u sprint!!!!:violent2:](*,)

Re: Upgrade To Touch Pro Free!!
 

HAHAHAHAHAHA!!!



i FLAG all THOSE whom Try & Come in w/ a GARBAGE sTorY abouT their mOGUL.