Originally Posted by erockvr6 (Post 658906)

so is 3.4lbs the TP cuz my replacement ups tracking says 1.4lbs, i hope im not screwed w/ another refurbed mogul the 3rd one!!!

Originally Posted by honnt (Post 658902)

Ok, this morning it was still telling me my replacement would be a REC Mogul, but now is showing the Touch Pro kit....but the next screen says:

Your Sprint account will be billed $119.00 plus applicable taxes for this Phone Replacement request.

Our records indicate your phone is enrolled in our Total Equipment Protection or Equipment Replacement Program, which covers physical and/or liquid damage. If you prefer to process an insurance claim, which requires a non-refundable deductible, please contact Asurion directly at 1-800-584-3666 or Click Here to submit your claim request for a replacement phone.

If you’ve had your Sprint phone for at least a year, you may qualify for a discount on a new phone. Click Here, to shop our great selection of phones to see the discount for which you may qualify.

What's up with that??? Anyone else see that?

Originally Posted by DiamynzNPearlz (Post 658945)

I am curious to know what issues you reported with the phone.

Originally Posted by Krusty_47 (Post 658775)

Used this trick and now 3 people I know have swapped for the touch pro. Thank the lord for this easy replacement process.

Originally Posted by DiamynzNPearlz (Post 658931)

3.4lbs is the package everyone has been reporting as the TP. Call or e-mail Sprint to get a confirmation on exactly what that is.

Originally Posted by honnt (Post 658955)

I put the Case/Plastic thing, and in the Additional problems box I indicated that it's the USB/charging port inside tab thing that's broken, and also that it occasionally spontaneously reboots.... Does that make a difference?

Originally Posted by coolwhip1220 (Post 658959)

I just want to say this isn't a trick, this is meant for the people who have real issues with their phone. Now that everyone who has a mogul and wants a "free" upgrade are doing it, people with real issues are getting stuck with another mogul.

If you don't have a true problem with the phone, don't use this. It hurts everyone else.

Originally Posted by honnt (Post 658975)

Just went back in, and instead of the above, just chose the Phone Powers Off and On, and now it says I can get the TP and "You have saved $55.00 plus applicable taxes under enrollment in the Equipment Service & Repair Program. "

Hmmmmm..