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-   Carrier Discussion (http://forum.ppcgeeks.com/forumdisplay.php?f=77)
-   -   Upgrade To Touch Pro Free!! (http://forum.ppcgeeks.com/showthread.php?t=53327)

Devilstrider 02-03-2009 12:27 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by ryudo423 (Post 686487)
wow i think im going to try this tonight as i really want to get rid of my touch for a touch pro..mine has a huge black smudge in the middle and some other issues...also i dont have an insurance plan will this work without one or no?

this is the link im going to try anyone had succes with it?

https://indirect3.sprint.com/apps/ad...FROM_SPRINT=Y]
As a condition of use for the Self Service phone replacement option, please agree to the following requirements:
- I am able to provide my account PIN (Personal Identification Number), my wireless phone number and the electronic serial number from the label on the back of my phone.
- My phone has been active for more than 30 days and is currently displaying a defect.
- My phone will power on.
- My phone has not been exposed to liquid, moisture, or excessive physical damage beyond normal wear and tear.
- My phone has not been reported as lost or stolen.

NOTE: Should you agree to these requirements and your phone is later found outside these requirements during Sprint's full diagnosis, additional fees beyond the transaction fee may apply. Transaction fees apply if not currently enrolled in one of Sprint's Service & Repair plans.

kid_29 02-03-2009 12:28 PM
Re: Upgrade To Touch Pro Free!!
 
UPS has come and gone, No TP for me today.........WHY, WHY, WHY I did my order on Saturday and got email same day.

Dear Valued Sprint Customer:

We would like to thank you for your recent Phone Replacement Order, and apologize for the
problems you are experiencing with your phone.

-----------------------------------------------------------------------------------------
Order Summary:
Order Number: ET
Wireless Phone Number: (XXX)XXX-0991

NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.

Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number: 0_4_3_2_7_8

Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit
-----------------------------------------------------------------------------------------
NOTE: Replacement orders are shipped via UPS standard overnight. Please allow
2 - 3 business days for arrival of your Phone Replacement shipment.
-----------------------------------------------------------------------------------------
Return Instructions:

As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.

- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.
-----------------------------------------------------------------------------------------

Thank you,
Sprint Device Support

Please note that this message was sent from a notification-only address that cannot
accept incoming email. Please do not reply to this message.

Devilstrider 02-03-2009 12:37 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by kid_29 (Post 686536)
UPS has come and gone, No TP for me today.........WHY, WHY, WHY I did my order on Saturday and got email same day.

Dear Valued Sprint Customer:

We would like to thank you for your recent Phone Replacement Order, and apologize for the
problems you are experiencing with your phone.

-----------------------------------------------------------------------------------------
Order Summary:
Order Number: ET
Wireless Phone Number: (XXX)XXX-0991

NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.

Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number: 05413823738

Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit
-----------------------------------------------------------------------------------------
NOTE: Replacement orders are shipped via UPS standard overnight. Please allow
2 - 3 business days for arrival of your Phone Replacement shipment.
-----------------------------------------------------------------------------------------
Return Instructions:

As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.

- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.
-----------------------------------------------------------------------------------------

Thank you,
Sprint Device Support

Please note that this message was sent from a notification-only address that cannot
accept incoming email. Please do not reply to this message.
Did you get a second email yet?

kid_29 02-03-2009 12:40 PM
Re: Upgrade To Touch Pro Free!!
 
No second email, talk to sprint they said the order was in.

lettcco 02-03-2009 12:41 PM
Re: Upgrade To Touch Pro Free!!
 
damn it the day I decided to do it after a month of delaying the website says replacement is PPC6800. just my luck.

Devilstrider 02-03-2009 12:46 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by kid_29 (Post 686585)
No second email, talk to sprint they said the order was in.
You have to wait for the email.

ryudo423 02-03-2009 12:47 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by Devilstrider (Post 686534)
As a condition of use for the Self Service phone replacement option, please agree to the following requirements:
- I am able to provide my account PIN (Personal Identification Number), my wireless phone number and the electronic serial number from the label on the back of my phone.
- My phone has been active for more than 30 days and is currently displaying a defect.
- My phone will power on.
- My phone has not been exposed to liquid, moisture, or excessive physical damage beyond normal wear and tear.
- My phone has not been reported as lost or stolen.

NOTE: Should you agree to these requirements and your phone is later found outside these requirements during Sprint's full diagnosis, additional fees beyond the transaction fee may apply. Transaction fees apply if not currently enrolled in one of Sprint's Service & Repair plans.
ah yes i didnt even see that at the bottom lol hmm well ill try it tonight and see how much money they want has to be better than the 250 or whatever it is

kid_29 02-03-2009 12:50 PM
Re: Upgrade To Touch Pro Free!!
 
when dose the second email come???

Devilstrider 02-03-2009 12:51 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by kid_29 (Post 686625)
when dose the second email come???
Comes when it comes.

kid_29 02-03-2009 12:55 PM
Re: Upgrade To Touch Pro Free!!
 
they going to make me get an iPhone


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