Upgrade To Touch Pro Free!!

[patrickwfe]

This is how I found my tracking info. Go to the confirmation email from sprint and get the order number.:

Dear Valued Sprint Customer:

We would like to thank you for your recent Phone Replacement Order, and apologize for the
problems you are experiencing with your phone.

-----------------------------------------------------------------------------------------
Order Summary:
Order Number: ES*****
Wireless Phone Number: (XXX)XXX-5829

NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.

Defective Phone Information:
Model Name: REC UTSTAR PPC6800 SINGLE
Serial Number:
Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit
-----------------------------------------------------------------------------------------
NOTE: Replacement orders are shipped via UPS standard overnight. Please allow
2 - 3 business days for arrival of your Phone Replacement shipment.
-----------------------------------------------------------------------------------------
Return Instructions:

As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.

- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.
-----------------------------------------------------------------------------------------

Thank you,
Sprint Device Support

Please note that this message was sent from a notification-only address that cannot
accept incoming email. Please do not reply to this message.



Then go to ups.com, and click on the TRACKING tab at the top of the page. When the box comes up to input your tracking number, look below the box for a link that says "Track By Refrence Number". When the form comes up, imput your order number in the box that says "Shipment Reference". That should take you to the info for your package. I hope this is clear.

[frazell]

I finally got my Touch Pro (on Wednesday) and I've spent quite a bit of time using it. I think I might be a new convert as much as I thought I wouldn't be...

It was a new in box with all the normal trimmings (minus the extra battery some have mentioned). Mine was shipped from Assurion as a replacement for the Mogul they sent me with a broken keyboard.

The difference betwen the TP and Mogul are almost as big as night and day, but since this thread isn't dedicated to that topic I won't stray.

I'll just say thanks to Assurion and Sprint!

[jcvu]

Question for before who returning the old phone, do you need to include all the accessories that came with it, including the battery?

I remembered it said something like returning just the phone with no battery when placing the replacement form on the web, but i am not so sure.

Thank you

[orionsbuckle]

Originally Posted by jcvu

Question for before who returning the old phone, do you need to include all the accessories that came with it, including the battery?

I remembered it said something like returning just the phone with no battery when placing the replacement form on the web, but i am not so sure.

Thank you

all that they are looking to get back is the phone not the battery or the back housing.

i run a service center here in NC and whenever someone gives us a phone with the battery or back housing we end up keeping it to give to other customers who need it.

and no keep all of your accessories that you have with the mogul.

[hansdg1]

I had just been to a sprint store ealier this week and they didn't have any moguls but said I could either go to another store or wait for them to order mogul. I went to the other store and they replaced the mogul but yesterday I noticed that the wifi wasn't working so I gave up going to the Sprint stores and just called Sprint customer support and after being on the line for 30 minutes I got the touch pro. At first the guy said that they would have to replace the phone with the same model (I hadn't asked for anything) but towards the end of the call he noticed that it was sending me a touch pro, much to my satisfaction.
So don't go to a sprint store or they might try to order you a mogul, just call and have it shipped to you.

[coolwhip1220]

Today I recieved my replacement phone from Asurion, and to my amazement I opened the box and behold, a refurbed Mogul. Yeah, imagine my surpize as well. I wouldnt really care except for the fact that I bought a case for the TP on ebay, since thats what I was told I was getting. So I called Asurion to find out what happened, and they basically told me too bad. But they're supervisor was more understanding. So, fingers crossed, I should be getting the TP on Friday. So now I'm gonna use their mogul and learn how to flash.

[orionsbuckle]

Originally Posted by hansdg1

I had just been to a sprint store ealier this week and they didn't have any moguls but said I could either go to another store or wait for them to order mogul. I went to the other store and they replaced the mogul but yesterday I noticed that the wifi wasn't working so I gave up going to the Sprint stores and just called Sprint customer support and after being on the line for 30 minutes I got the touch pro. At first the guy said that they would have to replace the phone with the same model (I hadn't asked for anything) but towards the end of the call he noticed that it was sending me a touch pro, much to my satisfaction.
So don't go to a sprint store or they might try to order you a mogul, just call and have it shipped to you.

this may be because you went to a sprint corporate store. if you were to go to a sprint indirect dealer they would order a phone for you.

[soinkster]

well gentleman and ladies these are my last days chilling in the mogul forum as I have a new TOUCH PRO in the mail hahahaha bye bye low ram need to close applications freezing and mandatory 3 daily soft resets needless to say im anxious

[orionsbuckle]

Originally Posted by soinkster

well gentleman and ladies these are my last days chilling in the mogul forum as I have a new TOUCH PRO in the mail hahahaha bye bye low ram need to close applications freezing and mandatory 3 daily soft resets needless to say im anxious

rock on man ill b joining you there as well. im glad i could help yall...

[robp23]

Ok, I wanted to chime in on this. I have been following this thread since it was first posted. My 6800 had all kinds of problems but I lived with it until it got to the point of being stupid. I had in the last 4 months been in contact with Sprint no less that 15 times all due to problems with my phone. Problems where the norm it seems lock ups, keyboard problems, large white spots on screen, and bad usb port. I have TEP but sprint was reluctent to do anything as far as upgrade which I understand. Its not meant to be a free upgrade service.

So I figured if I would wait long anough that the 6800 would be EOL'ed and go through asurion. Well, I didnt even have to do that. So I followed the links and placed my order on friday and recieved my Touch Pro on monday. Thanks orionsbuckle