Re: Upgrade To Touch Pro Free!!
 

Do you have the dreaded white spots on the lower left part of the screen? Do the keys on your keyboard stick or are unresponsive? Talk button go dead? Does your phone stop charging? That's just a few i've experienced along with other people on here.
dschoenike
p.s when i talked to asurion about an hour ago, the lady made it seem like i had no choice but to take the touch pro. And she was very happy to tell me the news. seemed like it at least :)

Re: Upgrade To Touch Pro Free!!
 

They need to be able to replicate the issue, from what I understand, though.

Re: Upgrade To Touch Pro Free!!
 

so did ne one else have to do the affidavit thing

Re: Upgrade To Touch Pro Free!!
 

Ok, called Assurion, offered Touch Pro off the bat. I had a previously open eTicket pending a Mogul, they were able to modify that order and provide me with a Touch Pro. Free express shipping to boot, should receive by Thursday. I'll keep y'all posted.

Re: Upgrade To Touch Pro Free!!
 

So how long after receiving an order confirmation did you guys receive a tracking number?

Re: Upgrade To Touch Pro Free!!
 

My background info: http://forum.ppcgeeks.com/showpost.p...4&postcount=48

I never received the tracking number after filing the order through Self Service on Friday, so I was calling Asurion, Sprint, even did another session of online chat with customer service during lunch time. I also emailed eCare and Advanced Exchange Escalations. None worked, or so it seemed.

Then, I called Sprint customer service again just now (4:30pm), and the lady told me the package is already delivered O_O!! The package departed KS on 17th, and arrived CA today at 11am. I didn't have to go through all the trouble above if I didn't have to work today and stayed home! D:

Anyway, I asked my roommate to see if I got it, and he told me I got it! Woot!

He said it looks new; at least it's in the box and all that stuff. Picture attached. I can't wait to go home now!

Re: Upgrade To Touch Pro Free!!
 

Re: Upgrade To Touch Pro Free!!
 

ok - i have Diamond that is 3 weeks oldthat Asurian replaced for old Touch. I don't like Diamond and want to get TP... both Asurisn and Sprint have refused to let me replace Diamond with TP...

I do have old 6700 lying around... can I activate that and get TP with AE ? I do have TEP.

My fear is that I will have to wait 30 days as AE form says...

Re: Upgrade To Touch Pro Free!!
 

My TP, from Sprint's Advance Replacement Exchange, is new in box with all accessories included. Looks like Sprint is also sending out an extra battery with the Pros.

Re: Upgrade To Touch Pro Free!!
 

ok im getting a little confused here:

-i went through the website (page 4) and filed a claim
-got an email apologizing for the problem, with the subject as "Sprint Order Conformation"

Now, why are people still going through asurion after filling out the site? The email said it should ship in 2-3days, should i go through asurion instead? If I am supposed to call them, do I mention the Sprint site?