Tips for Dealing with Sprint Customer Service

[toviaheli]

I thought it might be a good idea to have a consolidated thread to help people with CS issues, negotiating for new contracts, new phones, general advice. I know there are numerous phone specific threads that cover this kind of thing, but as a noob, I longed for something like this, and I'm sure I wasn't alone.

Think of this as the cream of the crop, the best advice that worked, so as to help out others so they don't have to read hundreds of pages somewhere else.

Here's a few things that have helped me:

1) If you have a longstanding Sprint issue that you can't get resolved through multiple attempts with regular Sprint customer service, dial the hotline at 703-433-4401. This information can be found at Consumerist.com (which is a great site by the way). When you call, state that you are a Sprint customer and Consumerist reader and you would like their help in solving your problem. When asked, succinctly state the factual basis of your complaint and how you would like to see it resolved.

Along with that, make sure you read their tips on how to properly complain, found here: http://consumerist.com/consumer/howt...ain-189786.php

2) Sprint has a cheat sheet they give CS representatives to help them overcome your objections. Educating yourself before you call is a great idea before you make that call.

Here is an older Sprint Document which they really used. It can be found on Consumerist.com: http://consumerist.com/assets/resour...objections.pdf

Or below for download...