Sprint changing TOS 9/09/11

mulhiny · #1 (**permalink**) 08-20-2011, 06:06 PM

Admin fee is changing from $.99 a line to $1.50 per line. Once it hits your bill, you can call and end contract with no ETF if you so chose. You have 30 days from notification to cancel.

Edit : It has come to my attention that this new increase will hit a large portion of Sprint's customers, but not all.

**Karl** · #2 (**permalink**) 08-20-2011, 08:15 PM

Is that for data lines like for the tab

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**Riley** · #3 (**permalink**) 08-20-2011, 10:20 PM

Very interesting. Thanks for posting.

EyeB · #4 (**permalink**) 08-21-2011, 12:26 AM

what is admin fee? i'll have to check the bill again and look closer :S

mulhiny · #5 (**permalink**) 08-21-2011, 09:06 AM

I'm not sure what exactly the Administrative fee is, but it's on there. I called Sprint personally yesterday and verified that they will not only cancel your contract, but will allow you to stay on month to month. I was advised to that all a customer has to do is call within 30 days of it hitting their bill.

This is what you would reference when calling from the TOS

" If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made."

It has come to my attention that this increase in fee will NOT affect all customers. It will certainly affect those of us in NY, I can't say where else. I advise anyone interested to simply call and ask. Sprint offered me no resistance to the question and made it very clear that they are obligated to end my contracts..

**darren.wlsn1** · #6 (**permalink**) 08-21-2011, 12:10 PM

I asked sprint why the hell they picked a "special day" like 9/11 to screw us but anyhow I was told you need to either drop sprint or move to mnth/mnth by oct. 30 and they got all upset when I said I was leaving after 13yrs over this and said one of my epics was having isdues so they sent me a nib photon next day free. Lol

mulhiny · #7 (**permalink**) 08-21-2011, 01:21 PM

Quote:

Originally Posted by darren.wlsn1

I asked sprint why the hell they picked a "special day" like 9/11 to screw us but anyhow I was told you need to either drop sprint or move to mnth/mnth by oct. 30 and they got all upset when I said I was leaving after 13yrs over this and said one of my epics was having isdues so they sent me a nib photon next day free. Lol

Seriously? That's awesome! Did they renew the contract?

**darren.wlsn1** · #8 (**permalink**) 08-21-2011, 01:35 PM

Quote:

Originally Posted by mulhiny

Seriously? That's awesome! Did they renew the contract?

Nope, mnth to mnth.

DaveTN · #9 (**permalink**) 08-21-2011, 02:35 PM

Quote:

Originally Posted by darren.wlsn1

Nope, mnth to mnth.

OP, thanks for the info.

Darren, hmmm... maybe I need to call retentions and gripe some more. I too have been with Sprint for over 13 years and the level of service has declined exponentially lately. You've probably seen my recent rants.

Thanks for the info.

David

**boredandtattooed** · #10 (**permalink**) 08-21-2011, 05:22 PM

If they're willing to make us month to month, what's to stop us from calling in next day and then cancelling altogether?