New Sprint Policy on Broken Screens

Sunsparc · #1 (**permalink**) 01-10-2011, 06:04 PM

The $35 no TEP repair fee is actually fairly new. Sprint started doing it shortly after I started working for them back in October.

As a technician repairing these phones, we see a lot of Evos come in with shattered screens.

So for those of you without an Otterbox or TEP, get one or the other. An Otterbox is a great investment for your phone if you're prone to dropping it.

hidaya · #2 (**permalink**) 01-11-2011, 12:34 AM

Quote:

Originally Posted by Sunsparc

The $35 no TEP repair fee is actually fairly new. Sprint started doing it shortly after I started working for them back in October.

As a technician repairing these phones, we see a lot of Evos come in with shattered screens.

So for those of you without an Otterbox or TEP, get one or the other. An Otterbox is a great investment for your phone if you're prone to dropping it.

so if i scratched my screen and wanted it replaced i could go into a repair shop and have it replaced for 35? yes this is a serious question... i was stupid enough to believe the screen did not scratch untill last week

**boredandtattooed** · #3 (**permalink**) 01-11-2011, 12:53 AM

Quote:

Originally Posted by tornacl

lose, have someone steal it, or just plain destroy it and you will have no need for a deductible... for those of you that don't know, AFTER you pay the 35.00 repair charge you can then get TEP on your hone.

so what about the people who lose it or it gets stolen BEFORE they get TEP?? guess itd be too little too late.. and theyll be paying someones asking price lol TEP is a good thing, even given the new policy on physical damage

Quote:

Originally Posted by hidaya

so if i scratched my screen and wanted it replaced i could go into a repair shop and have it replaced for 35? yes this is a serious question... i was stupid enough to believe the screen did not scratch untill last week

very possible.. they may be knit-picky and says its just a scratch or something.. especially if the view isnt messed up at all.. then again, you never know... doesnt hurt to stop by a store and just ask.. then again, just crack your screen a little more and theyll be no more questions..

i can see this new policy being abused, BIG TIME! especially given if they happen to be out of screen that day, theyll be ordring you a complete refurb or NIB device..