New Sprint Policy on Broken Screens

[manacap]

Shattered my screen the other day. Radio Shack insurance was useless. Went to Sprint and they replace screens for $35 even without the Sprint insurance plan.

[fceeviper]

Good to know. Thx

[bradart]

Originally Posted by manacap

Shattered my screen the other day. Radio Shack insurance was useless. Went to Sprint and they replace screens for $35 even without the Sprint insurance plan.

That's not a sprint policy and, if you've read Radioshack's terms of service for their service plans (which you obviously you did, because it's a legally binding agreement and any intelligent person would've) they don't cover physical damage, only manufacturer defects and regular wear and tear. Accidental and catastrophic damage are not covered at all, ever.

Sprint repair centers have also been fixing phones for a while. I would assume that's why they're called repair center's.

BTW neither of these things relates directly to a Sprint policy and even less to a policy specifically about broken screens. Had you asked on the forum, a lot of people would have told you that this is exactly how this situation was going to play out.

Edit: Also, Radioshack doesn't sell an insurance plan. It's an extended warranty.

[boredandtattooed]

I almost hate to chime in on this one..

Originally Posted by bradart

1.That's not a sprint policy

2. Accidental and catastrophic damage are not covered at all, ever.

3. Sprint repair centers have also been fixing phones for a while. I would assume that's why they're called repair center's.

4. BTW neither of these things relates directly to a Sprint policy and even less to a policy specifically about broken screens.

1. READ Support - Article guess it's SPRINT POLICY huh

2. "accidents arent covered, ever"... oh Really now??? READ Support - Article

3. Reapir Center have always done repair yes.. but the NEW Policy states: YOU DONT EVEN HAVe HAVE INSURANCE NOW

4. READ AGAIN Support - Article its more than OBVIOUS THIS HAS EVERYTHING TO DO WITH SPRINTS POLICY AND SPECIICALLY BROKEN SCREENS!!!!

That being said, this is obviously NEW information to YOU as well.. so enjoy it!

and this has only been going on since around NOV of 2010, so 2 months, I d say its still pretty new to be talked about..... though i will say the info was in my SIG for a month(which doesnt mean much, just saying) and there is a thread on this in Carrier Discussion http://forum.ppcgeeks.com/carrier-di...ep-policy.html

[manacap]

Thanks for the defense. I put this out there for the reasons cited above (Sprint told me it is new policy) and because a search in this forum on broken screens did not show the information I needed. Interesting enough, Radio Shack took a quite a bit of time on the phone (1/2 hour) to verify that the screen was not covered, especially when I just looking or a yes/no (having read the document, it seem to fall under "abuse" but I wanted to make sure).

[darren.wlsn1]

Originally Posted by manacap

Thanks for the defense. I put this out there for the reasons cited above (Sprint told me it is new policy) and because a search in this forum on broken screens did not show the information I needed. Interesting enough, Radio Shack took a quite a bit of time on the phone (1/2 hour) to verify that the screen was not covered, especially when I just looking or a yes/no (having read the document, it seem to fall under "abuse" but I wanted to make sure).

first off welcome here and i know you have been here awhile but its your first (second now) post and i agree lots of people dont know this useful info. and yes it was posted here before on site but i cant even find it so im sure seach didnt help much be anyway its a good thread imo.

[Sunsparc]

The $35 no TEP repair fee is actually fairly new. Sprint started doing it shortly after I started working for them back in October.

As a technician repairing these phones, we see a lot of Evos come in with shattered screens.

So for those of you without an Otterbox or TEP, get one or the other. An Otterbox is a great investment for your phone if you're prone to dropping it.

[hidaya]

Originally Posted by Sunsparc

The $35 no TEP repair fee is actually fairly new. Sprint started doing it shortly after I started working for them back in October.

As a technician repairing these phones, we see a lot of Evos come in with shattered screens.

So for those of you without an Otterbox or TEP, get one or the other. An Otterbox is a great investment for your phone if you're prone to dropping it.

so if i scratched my screen and wanted it replaced i could go into a repair shop and have it replaced for 35? yes this is a serious question... i was stupid enough to believe the screen did not scratch untill last week

[boredandtattooed]

Originally Posted by tornacl

lose, have someone steal it, or just plain destroy it and you will have no need for a deductible... for those of you that don't know, AFTER you pay the 35.00 repair charge you can then get TEP on your hone.

so what about the people who lose it or it gets stolen BEFORE they get TEP?? guess itd be too little too late.. and theyll be paying someones asking price lol TEP is a good thing, even given the new policy on physical damage

Originally Posted by hidaya

so if i scratched my screen and wanted it replaced i could go into a repair shop and have it replaced for 35? yes this is a serious question... i was stupid enough to believe the screen did not scratch untill last week

very possible.. they may be knit-picky and says its just a scratch or something.. especially if the view isnt messed up at all.. then again, you never know... doesnt hurt to stop by a store and just ask.. then again, just crack your screen a little more and theyll be no more questions..

i can see this new policy being abused, BIG TIME! especially given if they happen to be out of screen that day, theyll be ordring you a complete refurb or NIB device..

[gator352]

Yeah OP, glad you got phone fixed and on yur way!