MEID Wiped

gdemeny · #1 (**permalink**) 09-26-2010, 10:44 PM

I apologize if this isn't the right forum for this question. I got my phone messed up by the most recent update for EVO. I was able to restore it by running an RUU but apparently something wiped my MEID and username on my phone. I took it to a Sprint store and they couldn't restore it. They told me to go back when the main tech person is there.

Is there a way to restore this info? Can I call Sprint customer service and ask for my MEID?

**Mojary** · #2 (**permalink**) 09-27-2010, 01:03 AM

Have you tried updating your profile? You may want to post your question in the evo forum for a better response.

Posted from my BlackBerry using BerryBlab

gdemeny · #3 (**permalink**) 09-27-2010, 07:27 AM

Thank you for your answer. Yes, I tried updating profile, updating PRL but nothing works. I also tried resetting through ##3282# and ##786# as customer service told me. Apparently the phone can't communicate with Sprint because the it lost its identity (MEID and username). That's what they told me at the store.

I posted it here because I thought it wasn't EVO related but you're right, I'll try it there too.

**gullzway** · #4 (**permalink**) 09-27-2010, 10:05 PM

Quote:

Originally Posted by gdemeny

Thank you for your answer. Yes, I tried updating profile, updating PRL but nothing works. I also tried resetting through ##3282# and ##786# as customer service told me. Apparently the phone can't communicate with Sprint because the it lost its identity (MEID and username). That's what they told me at the store.

I posted it here because I thought it wasn't EVO related but you're right, I'll try it there too.

I think you mean MID and username. The MEID is similar to an ESN, it cannot be wiped, unless you USE/MISUSE specific software. Check your MEID by typing *#06# in your dialer, or going to Settings/about phone/Status and look for MEID. If it doesn't match what's on the label under your battery you HAVE a major problem that is going to need to be fixed/replaced by SPRINT.

If it does match then your MID needs rewritten. Sprint knows this number.

After I took over a SERO plan last month, then ported my number back over, my phone would not work.
Changing the MID and username didn't for me either so the Tech ended up having me do a factory reset, Wiping the phone, then doing the Profile update when it booted back up. Try that!

lafester · #5 (**permalink**) 09-27-2010, 10:40 PM

lol. yeah wiping the meid is actually quite difficult.

gdemeny · #6 (**permalink**) 09-30-2010, 11:54 AM

Thanks guys for the responses. I ended up taking it back to Sprint and they couldn't fix it either so they gave me a new phone.

petemills8 · #7 (**permalink**) 10-02-2010, 01:56 PM

Quote:

Originally Posted by lafester

lol. yeah wiping the meid is actually quite difficult.

Well...not THAT difficult.

Glad to see the OP got everything worked out, but if you know your MSL then you can re-enter your MSID and username/password yourself.