Quote:
Originally Posted by gdemeny
Thank you for your answer. Yes, I tried updating profile, updating PRL but nothing works. I also tried resetting through ##3282# and ##786# as customer service told me. Apparently the phone can't communicate with Sprint because the it lost its identity (MEID and username). That's what they told me at the store.
I posted it here because I thought it wasn't EVO related but you're right, I'll try it there too.
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I think you mean MID and username. The MEID is similar to an ESN, it cannot be wiped, unless you USE/MISUSE specific software. Check your MEID by typing *#06# in your dialer, or going to Settings/about phone/Status and look for MEID. If it doesn't match what's on the label under your battery you HAVE a major problem that is going to need to be fixed/replaced by SPRINT.
If it does match then your MID needs rewritten. Sprint knows this number.
After I took over a SERO plan last month, then ported my number back over, my phone would not work.
Changing the MID and username didn't for me either so the Tech ended up having me do a factory reset, Wiping the phone, then doing the Profile update when it booted back up. Try that!