Sprint Retentions Dept.?

[ace741]

So it looks like Sprint is adding this $10 fee to the EVO and now not giving any customers a break with upgrade eligibility or any kind of service credit. They must of changed their policies few weeks ago. I was also lied to about what I could do with my account (add a line, swap numbers, and cancel my old line). Now that I tried to do that they said they can't do it. I told them I was lied to and they pretty much said oh well, do you want to just cancel the other line? They didn't offer me ANYTHING for the trouble. Looks like their customer service, which already has a bad rep, is getting worse.