repair damaged pro (scratches)

[gator352]

You drop the phone, it's your own fault....lol, I have dropped everyphone I have owned and each one has suffered scuff marks. If you drop it and scratch the phone, goto AUTO-ZONE, get some chrome striping.

[Baffles]

I'm sorry, I still think that "Sprint Email" is fake. There is no way they would do a silent recall on devices for suffering cosmetic damage when being dropped from "ear level." It's kind of obvious you're not to do that.

[gator352]

Originally Posted by Baffles

I'm sorry, I still think that "Sprint Email" is fake. There is no way they would do a silent recall on devices for suffering cosmetic damage when being dropped from "ear level." It's kind of obvious you're not to do that.

I agree....it's like buying a new car/truck.....take it down the road and a rock truck ahead drops a rock and hits your hood and scratches it. Do you think the dealer is gonna give you a new truck? Or let alone fix it free? I think not. If you have TEP, then you would pay the 50 bucks and get a new one, that would be the only recourse. But Like I said, you drop it, it's your fault...period...not sprint's, not HTC's, but yours....I'm all for getting a great deal, and maybe even lying a lil bit to get even a better deal, but dropping it and saying BLAH BLAH BLAH, I want a new one, BLAH BLAH BLAH is flat out stealing.

[Baffles]

Hell, since when will Sprint swap a device under TEP for cosmetic issues only (without deductible)?

[eb3604]

If you were to drop any phone from 5 feet it would crack, break etc. secondly, the average person's ear is not 5 feet from the ground. it's more like 5'4"-5'8" (women-men)

also if the chrome has some light scratches, try some brasso. I used it on my ipod and an razr2 to polish it up. looks good as new

[cssmostdumbest]

got bored today had the day so i took shot, and went to the sprint store, asked them about a recall and the hostess or whatever called the tech and asked, and they havent heard of this "recall" about chipping in the chrome bezel and there werent any TPs to exchange anyways sold out in all of san antonio. should help squash the rumors

[slammedtahoeon22]

i stopped by a sprint repair center today, to check for a holster for my touch pro, and with out me even asking, the repair floor manager informed me of the cosmetic recall, she stated that she recieved a memo to exchange any touch pro with any chrome damage from being dropped. it even said damage from being dropped from ear level.

[gator352]

I called CSR, retentions, and a sprint repair center. They have never heard of a cosmetic recall....they did however stated that if you have damage...any damage....that TEP (with 50 buck deductible) would replace the phone.

[bruxxus]

I work in a service and repair store for Sprint, I got this email. It's true the first 49,000 devices have this issue. At first I was shocked we were going to do this for cosmetic issues.... but I know why now... I dropped mine from like 2 feet and the chrome across the whole top of mine if cracked off and I have huge dents. seriously like 2 FEET! I'm going to call HTC first because I don't think my manager will let me do it because of inventory. ITS TRUE!

[Silent_Patriot]

The company I work for makes rugged notebooks and we do drop tests from 3+ feet onto plywood over concrete. I'm impressed, Sprint seems to be very generous here.