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Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
how many tp1's have you had? I think that is a big part of the deciding factor, though I didn't think they had the tp1's anymore?
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HTC HD7
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Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
I've had 1 replacement and one faulty touch pro!!
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Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
have you tried to call them about a replacement? The TP1 has finally fallen off the online store, so you should be able to talk them into a TP2. That's how a lot of sprint members got theirs.
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Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
go to a store
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"He is your friend, your partner, your defender, your dog. You are his life, his love, his leader. He will be yours, faithful and true, to the last beat of his heart. You owe it to him to be worthy of such devotion."
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Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
You have to go to a store. First thing they do is look at the water sensors to ensure that you haven't dunked it in water thus negating your warranty. Once that is done the next thing they do is offer a list of replacement devices, one of which will be the TP2. That only if your device is faulty - i.e., if the keyboard doesn't work.
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EVO 4G, 2.1, Unrevoked 1
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Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
Quote:
I called *2, was transferred to Technical Support, than transferred to Advanced Technical Support, and was offered a TP2 for my TP1... I was on my 5th TP1 so I think they could see it was about time, but yeah I dont go into any of the Sprint stores and haven't been to one in years... I do everything online or on the phone, that's what all the quick-dial options are for, *2, *4, etc...
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Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
but only if you've had multiple replacements...the rules get kinda tricky. if they walk into a store, as soon as the tech sees the tp, they will order a replacement which SHOULD be a tp2.... unless they have some refurbs lol!
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Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
DONT GO TO THE STORE!
I called sprint and asked for ADVANCE TECHNICAL SUPPORT as soon I can. I told them my problems. Its still under manufacturers warranty, had them send me a replacement. After three replacements they offered me a different phone. Not the TP2 I told them that I want a slide out keyboard and a windows based phone and it has to be equal or greater phone then the TP. Then they offered me the Tp2. They were reluctant but I got mine FOR FREE! |
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