Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange?
 

Is the touch pro for sprint going to go out of stock anytime soon because I want to upgrade to a touch pro 2 via. phone. I don't want to go to the store.
Is there anything I can say to sprint to make them replace it for free, or at least give me a list of similiar phones to offer, anytime I ask them on the phone, they tell me that the system will not allow them to replace the touch pro with another model, only another touch pro. Is there any way I can upgrade?

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

how many tp1's have you had? I think that is a big part of the deciding factor, though I didn't think they had the tp1's anymore?

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

I've had 1 replacement and one faulty touch pro!!

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

have you tried to call them about a replacement? The TP1 has finally fallen off the online store, so you should be able to talk them into a TP2. That's how a lot of sprint members got theirs.

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

go to a store

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

You have to go to a store. First thing they do is look at the water sensors to ensure that you haven't dunked it in water thus negating your warranty. Once that is done the next thing they do is offer a list of replacement devices, one of which will be the TP2. That only if your device is faulty - i.e., if the keyboard doesn't work.

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

Not true...

I called *2, was transferred to Technical Support, than transferred to Advanced Technical Support, and was offered a TP2 for my TP1... I was on my 5th TP1 so I think they could see it was about time, but yeah I dont go into any of the Sprint stores and haven't been to one in years... I do everything online or on the phone, that's what all the quick-dial options are for, *2, *4, etc...

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

but only if you've had multiple replacements...the rules get kinda tricky. if they walk into a store, as soon as the tech sees the tp, they will order a replacement which SHOULD be a tp2.... unless they have some refurbs lol!

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

DONT GO TO THE STORE!

I called sprint and asked for ADVANCE TECHNICAL SUPPORT as soon I can.

I told them my problems. Its still under manufacturers warranty, had them send me a replacement. After three replacements they offered me a different phone. Not the TP2

I told them that I want a slide out keyboard and a windows based phone and it has to be equal or greater phone then the TP.

Then they offered me the Tp2. They were reluctant but I got mine FOR FREE!