Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange?
 

Is the touch pro for sprint going to go out of stock anytime soon because I want to upgrade to a touch pro 2 via. phone. I don't want to go to the store.
Is there anything I can say to sprint to make them replace it for free, or at least give me a list of similiar phones to offer, anytime I ask them on the phone, they tell me that the system will not allow them to replace the touch pro with another model, only another touch pro. Is there any way I can upgrade?

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

how many tp1's have you had? I think that is a big part of the deciding factor, though I didn't think they had the tp1's anymore?

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

I've had 1 replacement and one faulty touch pro!!

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

have you tried to call them about a replacement? The TP1 has finally fallen off the online store, so you should be able to talk them into a TP2. That's how a lot of sprint members got theirs.

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

go to a store

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

You have to go to a store. First thing they do is look at the water sensors to ensure that you haven't dunked it in water thus negating your warranty. Once that is done the next thing they do is offer a list of replacement devices, one of which will be the TP2. That only if your device is faulty - i.e., if the keyboard doesn't work.

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

Not true...

I called *2, was transferred to Technical Support, than transferred to Advanced Technical Support, and was offered a TP2 for my TP1... I was on my 5th TP1 so I think they could see it was about time, but yeah I dont go into any of the Sprint stores and haven't been to one in years... I do everything online or on the phone, that's what all the quick-dial options are for, *2, *4, etc...

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

but only if you've had multiple replacements...the rules get kinda tricky. if they walk into a store, as soon as the tech sees the tp, they will order a replacement which SHOULD be a tp2.... unless they have some refurbs lol!

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

DONT GO TO THE STORE!

I called sprint and asked for ADVANCE TECHNICAL SUPPORT as soon I can.

I told them my problems. Its still under manufacturers warranty, had them send me a replacement. After three replacements they offered me a different phone. Not the TP2

I told them that I want a slide out keyboard and a windows based phone and it has to be equal or greater phone then the TP.

Then they offered me the Tp2. They were reluctant but I got mine FOR FREE!

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

LUCKY!!!!!!!! Every time I call, they say that they can only replace it with the same device because the system will not allow them and all that crap!!!

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

@ modmyppc, how long ago was this? and how many tps did you have?

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

Well let them replace it then!

They said that same thing to me, I got three replacements then they finially said "Looks like you can upgrade"

They gave me a list of phones and the TP2 wasn't one of them. He even said "theres one more" when I told them that the phones on the list dont measure up to the TP.

I asked him whats the "Theres one more" mean and he told me to hold on...

He tried to push another phone on me but I wouldn't budge, then he finially gave me the TP2

Idk maybe a 3 months or so..

The cool thing is that My friend gave me the mogul. I got the TP from the store for free because they couldn't fix the mogul. Then I called Advance technical support for the TP2 still for free =D>

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

I was never able to get one for free. I had the keyboard issue on the TP 3 different times but I always went into the store and each time they replaced the keyboard. The charging port stopped working a few months ago but because it was physically damaged I had to file a claim thru asurion. When I filed the claim my only option was to get the TP2, they didn't even offer the TP.

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

they keyboard was inoperable and i called in. (few months ago) they offered me all the available phones that had a hardware keyboard. tp2, pre, pre pixi..etc. no hassle, it was my 3rd tp1 replacement. received my new tp2 in 2 days with an extra battery to boot.

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

the reason i asked is that from what the op posted, they've only had 2 replacements. i had 9, called *2 (i didn't want to go back to the store either :)), and was told to take it to a repair store. they took 5 mins looking at it, then ordered a brand new tp2. most of the people who called *2 were either given another tp, or told that they could get a tp2 if the warehouse had them. i found it easier to go to the repair store.

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

i did. you have to take your tp1 in 5 times for them to automatically do it.

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

as everyone said already ... if you`ve had 3 or more replacements you need to demand an upgrade, but your best bet is to form a relationship with a store thats how i got mine after a few crapped out.

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

I only had one touch pro, had very few problems with it, but noticed people were getting the free upgrade for the tp2 so I called sprint, told them I was having a lot of problems with my touch pro.

exact things I complained about was :
calls dropping randomly,
no service inside of my house,
keyboard will randomly stop working, have to soft reset. sometimes it stops working for a couple of hours.

the lady apologized and said we'd have to replace it with a TP2 or a palm pre.
I accepted her apology and got my TP2 for free!

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

I did...I called them very upset about a third touch pro failing in less than a year, and demanded an upgrade...got the touch pro 2...initially I was going to have to pay the difference in price, but after more complaining, I got that fee waived as well, and maintained my ability to upgrade the phone less than 2 later...and I held off for a few more months and got my Evo at a regular upgrade/new customer/premier price...so now I have a semi-functional touch pro and fully functional touch pro 2 sitting on the desk at home...the touch pro is useless to me, but I have 3 batteries for it, the TP2 is a fabulous battery charger for the Evo (same battery)...

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

I'll try this, and maybe you got this because the lady was friendly, I talked to a lady before and she was pretty nice, I got the PRO Pack, unlimited data and texting for $20! So maybe its the person, not the system!

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

that's really what it's about, that's why i gave the linky :). 3,000 different stories..same result! if you call and don't get it, be polite, hang up, call right back. i still say take it in, because the phone reps will keep telling you the warehouse is out. if you go in the store and they bump you up, you get it the very next day..or 2-3 days after that!

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

After getting 2 replacements through the online advanced exchange I ended up getting a refurb that was worse than the previous 2 I took it into the store the same day i got it and they ordered me a tp2 without question and without even looking at my tp. The guy told me they had a list of replacement phones but he recomended the tp2. So I think your best bet is going to the store because I don't even think they bother with giving out the tp anymore. It is amazing how much better the tp2 is in almost every respect than the tp.

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

geez everytimre i tell people how to upgrade for free i get crucified.. im suprised people arent all over you umm, is there something wrong with your phone?? i have a thread in the tp1 forum thats gotten tons and tons of people free upgrades into tp2s